Security Operations Manager

Marksman Security LLC; Dallas (TX); On-site; USD 68,000 - 72,000; Full time

Job summary

Marksman Security LLC is seeking a Security Operations Manager to oversee daily field security operations for a major healthcare client. Based in one of our regional hubs (AZ, TX, CA, or Las Vegas), you will supervise officers, manage schedules, and ensure client satisfaction across sites.

You will lead HRIS data integrity, coordinate training, attend weekly meetings, and drive operational excellence while maintaining strict security standards.

Qualifications

• High School Diploma/GED required.
• Minimum of 2 years in security operations, customer service, or high-volume call centers.
• Supervisory experience preferred.
• Must be 21+ and able to obtain required state security license.
• Pass pre-employment drug screen and criminal background check.
• Active contact phone number required.

Responsibilities

• Build and maintain strong client and internal staff relationships.
• Directly supervise, coach, and support security officers.
• Establish and maintain client site schedules with qualified personnel.
• Respond to officer call-offs, tardiness, and site emergencies.
• Maintain real-time employee data and weekly operation reports.
• Oversee training and onboarding with Account Managers.
• Attend weekly operational meetings and coordinate support services.

Skills

Supervisory experience

Scheduling

Customer service

HRIS

Microsoft Office

English communication

Drug screen

Education

High School Diploma/GED

Tools

Microsoft Office

HRIS systems

Automated scheduling

Job description

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Job Title: Security Operations Manager

About the Role

Marksman Security is seeking a dedicated and dynamicSecurity Operations Manager to oversee daily field security operations for a major healthcare/medical distribution client. Based in one of our regional office hubs (AZ, TX, CA, or Las Vegas), this role is critical to maintaining high-quality security operations, managing officer schedules, supporting field staff, and ensuring seamless service delivery across client sites.

Key Responsibilities

• Client & Team Leadership: Build and maintain strong relationships with client representatives and internal staff. Directly assist in supervising, coaching, and supporting security officers.
• Scheduling & Roster Management: Establish, review, and maintain client site schedules using electronic platforms, ensuring all posts are filled with qualified personnel.
• Operational Oversight: Respond promptly to officer call-offs, tardiness, and site emergencies to meet contractual commitments. Manage time-off requests and verify check-in/out records.
• HRIS & Data Integrity: Maintain real-time employee database updates and generate weekly operational statistic reports.
• Training & Onboarding: Oversee the placement and site training of security officers in coordination with Account Managers.
• Meetings & Support: Attend weekly operational meetings and coordinate support services to achieve financial, operational, and customer service goals.

Qualifications

• Experience: High School Diploma/GED required. Minimum of 2 years of satisfactory experience in security operations, customer service, or high-volume call center environments. Supervisory experience preferred.
• Age & Licensing: Must be at least 21 years old and hold (or be able to obtain) the required state security licensing for the operating region.
• Technical Skills: Strong computer proficiency, including Microsoft Office software and automated scheduling/HRIS systems.
• Communication: Excellent verbal and written English communication skills (bilingual skills are a plus).
• Requirements: Ability to pass a pre-employment drug screen and criminal background check; must maintain an active contact phone number.
• Salary: $68,000 - $72,000 / year (commensurate with experience)
• Benefits: Medical & Dental Insurance, Paid Time Off (PTO) & Paid Holidays, Retirement/Pension plan options
• Growth: Continuous skill-enhancing training and career advancement opportunities

EOE: M/F/D/V

As set forth in Marksman Security LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.