Security Operations Lead

Cypress Village; Jacksonville (FL); On-site; USD 56,000 - 60,000; Full time

Job summary

Cypress Village in Jacksonville, FL is seeking an experienced Security Manager to lead our security operations. The role includes on-site leadership, policy development, and incident reporting to protect residents, staff, and property.

Schedule is Monday–Friday 8:30am–5pm with weekend/evening oversight. Compensation ranges from $56k–$60k per year plus benefits; license requirements apply. You will supervise security personnel and coordinate with IT and vendors to maintain systems.

Qualifications

• Proven experience in security leadership or management.
• Demonstrated ability to solve problems independently and lead through ambiguity.
• Strong understanding of security systems, access control, alarms, and monitoring.
• Working knowledge of payroll, labor management, and accounts payable.
• Basic IT troubleshooting skills (hardware, software, access systems).
• Excellent organizational, documentation, and follow-through skills.
• Required security license(s) and ability to maintain them.

Responsibilities

• Lead, mentor, train and hold accountable security supervisors and officers; set the tone for professionalism, integrity, and service.
• Build schedules, oversee timekeeping, approve payroll, and manage labor costs.
• Address performance issues promptly and fairly; coach for growth.
• Serve as the primary point of escalation during incidents or emergencies.
• Review, approve, and reconcile accounts payable invoices related to security services and service calls.
• Manage contracts and vendor relationships for security systems and services.
• Develop and enforce security policies, SOPs, and post orders.
• Conduct audits, drills, and incident reviews.
• Produce clear incident reports, metrics, and executive summaries, as requested.
• Serve as on-scene leader until relieved by emergency responders.
• Independently assess situations, identify root causes, and implement practical solutions.
• Make sound judgment calls under pressure and adjust plans as conditions change.
• Anticipate risks and proactively improve security processes.
• Understand and troubleshoot security system equipment, including access control systems, alarms, and monitoring platforms.
• Coordinate installations, repairs, and upgrades; verify work quality.
• Maintain system documentation and access permissions.
• Provide basic IT troubleshooting support to the security team (network connectivity, device issues, user access).
• Work effectively with internal IT or external vendors on escalated technical issues.
• Lead preparedness and response for emergencies, including elopement prevention, fire safety, severe weather, trespass, and post-incident reviews.

Skills

Security leadership

Problem solving

Security systems

Payroll & labor

IT troubleshooting

Organization

Security licenses

Tools

Access control systems

Alarms

Monitoring platforms

Job description

Cypress Village in Jacksonville, FL is seeking an experienced Security Manager to lead our security operations. The role includes on-site leadership, policy development, and incident reporting to protect residents, staff, and property.

Schedule is Monday–Friday 8:30am–5pm with weekend/evening oversight. Compensation ranges from $56k–$60k per year plus benefits; license requirements apply. You will supervise security personnel and coordinate with IT and vendors to maintain systems.