Security Operations Dispatcher - Rochester NY

VetJobs; City of Rochester (NY); On-site; USD 28,000 - 41,000; Full time

Job summary

Wegmans Food Markets in Rochester, NY seeks a Security Operations Center Specialist to coordinate response efforts, monitor critical alarms, and manage daily security tasks. You will communicate threats to key teams, analyze events, and guide on-the-spot decisions in a fast-paced retail environment.

Ideal candidates have 2+ years in security, strong problem-solving and communication skills, and a degree in a related field.

Qualifications

• 2+ years of related security experience or equivalent.
• Ability to problem solve, make accurate/timely decisions, and multitask in a fast-paced environment.
• Strong written, verbal communication and listening skills, including calm under pressure.

Responsibilities

• Coordinate the response for a variety of people safety situations and events that impact our business.
• Detect and communicate threats to key business areas, including weather, crime, or other disruptions.
• Analyze event data to determine causes and trends; recommend corrective action.
• Think through situations, ask pertinent questions, and solve problems on the fly.
• Take the lead in time-sensitive situations with decisive actions and clear direction.
• Anticipate collateral issues and mitigate or notify appropriate teams.
• Provide support for security operations, crisis response, and business continuity.
• Prioritize workload while focusing on people safety and security.
• Build relationships with vendors and maintenance teams to provide service.

Skills

Problem solving

Decision making

Multitasking

Communication

Learning aptitude

System aptitude

Education

High School/GED

Bachelor's degree

Job description

Job Description

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. At Wegmans our commitment is to provide incredible service, to which the foundation is ensuring our customers, employees and visitors feel safe and secure while on our grounds. As part of our Asset Protection team, in the role of Security Operations Center Specialist, you will be responsible for the coordination of situations that impact our business, monitoring alarms for critical systems through technology, and managing daily tasks/calls. You are part of a team of professionals who provide clear, calm, and decisive direction while maintaining our high standards. You also make critical decisions on the spot to manage events with the greatest care and respect. If you are an individual who likes to work in a fast-paced environment with high expectations, diverse assignments and a collaborative team, this could be the role for you!

Job Details

Schedule: Full time

Availability: Morning, Afternoon, Evening (Includes Weekends)

Age Requirement: 18 years or older

Location: Rochester, NY

Address: 1500 Brooks Ave

Pay: $25.00 / hour

Job Posting: 09/22/2026

Job ID: R0296563

Company: Wegmans Food Markets

Auto req ID: 484387BR

Minimum Education Required: High School/GED

Preferred Education: Bachelors

City*: Rochester

State*: New York

Job_Category: Security

Job Code: Security Staff

Affiliate Sponsor: wegmans

What will I do?

• Coordinate the response for a variety of people safety situations and events that impact our business
• Detect and communicate to key business areas regarding threats to the company and its employees, including extreme weather conditions, political instability, crime, terror, infrastructure failures, etc.
• Analyze critical event data to determine the cause and trends; recommend corrective action
• Think through situations, ask pertinent questions, solicit factual information, eliminate misinformation and ambiguity and solve problems on the fly
• Take the lead in time-sensitive and complex situations that require decisive action by providing clear, calm and concise direction
• Anticipate collateral issues in an event, taking the appropriate steps to mitigate those issues or notify others that can help
• Provide as-needed support for various security operations, crisis response and business continuity functions
• Prioritize incoming workload while maintaining a focus on people safety and security
• Build relationships with key vendors, store and facility maintenance teams to provide incredible customer service

Additional Qualifications / Responsibilities

• Required Qualifications:
• 2 or more years of related work experience
• Ability to problem solve, make accurate/timely decisions, and multitask in a fast-paced environment
• System aptitude; ability to quickly learn and adapt to new computer-based applications
• Strong written, verbal communication and listening skills including experience clarifying information in a friendly manner while maintaining composure in stressful situations

Preferred Qualifications

• Experience handling complex, time-sensitive situations
• Bachelor's degree in related field