Security Operations Dispatcher

adventhealth; United States; On-site; USD 26,000 - 42,000; Full time

Job summary

AdventHealth in Florida seeks a Security Dispatcher to monitor CCTV, relay observed information to responders, and document events per department procedures. You will operate CCTV, fire safety, access control, and CAD-based dispatching, coordinating with field teams during emergencies.

Qualified candidates maintain composure under pressure, uphold confidentiality, and communicate clearly with stakeholders. Healthcare security or dispatch experience is preferred for this PRN night-shift role in

Qualifications

• High School Grad or Equiv (Required).
• Knowledge of NIMS/HICS preferred.
• Prior dispatching experience in healthcare security, law enforcement, or EMS preferred.

Responsibilities

• Monitor CCTV to observe security events and relay information to responders.
• Maintain logs of incidents and coordinate with field responders.
• Operate CCTV, fire safety systems, access control, and CAD-based dispatching.
• Answer emergency and non-emergency calls for the security operations center.

Skills

Composure under pressure

Security awareness

Confidentiality

Customer service communications

English proficiency

Basic computer skills

CCTV knowledge

Access control systems

Education

High School Diploma or equivalent

Tools

CAD software

Microsoft Office

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

PRN

Shift:

Night (United States of America)

Address:

601 E ROLLINS ST

City:

ORLANDO

State:

Florida

Postal Code:

32803

Job Description:

Utilizes Closed Circuit TV (CCTV) systems to monitor cameras and relay observed information to field responders per department procedures. Maintains logs of deceased patients and receives information regarding arrangements for the release of deceased patients. Utilizes phone and mass notification systems to notify stakeholders and leadership of significant events. Other duties as assigned. Answers emergency and non-emergency telephone calls for the security operations center. Monitors fire safety systems and dispatches appropriate resources when fire alarms are activated. Performs facility electronic lockdown as directed by department policy. Communicates and documents security officer activities for routine patrols, posting, and assignment of calls for service. Monitors and dispatches response to infant abduction alarms, medical gas alarms, and access control alarms. Documents calls for service utilizing Computer Aided Dispatch (CAD) software.

Knowledge, Skills, and Abilities:

• Ability to maintain composure and ensure accuracy in assigning and documenting tasks in a fast-paced environment that includes frequent interruptions, changes in priorities, and under stressful circumstances [Required]
• High security awareness [Required]
• Ability to maintain confidentiality in all matters pertaining to patients, visitors, and/or employees [Required]
• Communications skills must focus on customer service by maintaining proper telephone and radio etiquette [Required]
• Must be able to read, write, speak, and have good comprehension of conversational English [Required]
• Basic computer skills and knowledge of Microsoft Office [Required]
• Knowledge of security and fire systems, software and technology including CCTV, Access Control, Duress, Infant Protection, Computer Aided Dispatching, and Physical Security Information Management systems [Preferred]

Education:

- High School Grad or Equiv [Required]

Field of Study:

- N/A

Work Experience:

• Knowledge and experience in the National Incident Management System (NIMS) and Hospital Incident Command System (HICS) [Preferred]
• Prior dispatching experience in healthcare security, law enforcement, or fire/emergency medical services [Preferred]

Additional Information:

- N/A

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS)[Preferred]
• Driver's License (DL)[Preferred]
• International Association for Healthcare Security and Safety (IAHSS) [Preferred]
• Certified Healthcare Security Officer (CHSO) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/mte9kpcf

Pay Range:

$18.87 - $30.19

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse : https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.