Security Operations Dispatcher

American Dream; East Rutherford (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

American Dream is seeking a Security Dispatcher to coordinate safety and emergency response across the property in East Rutherford, NJ. This role serves as the central communications hub for Security Operations and ensures rapid response, accurate information exchange, and continuous situational awareness for guests, tenants, and team members.

The dispatcher will monitor life-safety systems, document incidents, and coordinate with police, fire, EMS, and other agencies as needed.

Qualifications

• Minimum 18 years of age.
• High School Diploma or equivalent; post-secondary education in criminal justice, public safety, or emergency management preferred.
• Experience in law enforcement, public safety, emergency communications, or 911 dispatch is strongly preferred.
• Experience handling emergency calls, prioritizing incidents, and dispatching resources in a fast-paced environment.
• Familiarity with police, fire, EMS, and emergency response protocols.
• No record of conviction for crimes against persons or property.
• Strong verbal and written communication skills, with the ability to relay information clearly under pressure.
• Proven ability to multitask and maintain composure during high-stress incidents.
• Ability to follow direction, policies, and established procedures.
• Proficient computer skills, including dispatch, reporting, and surveillance systems.
• Ability to work variable and rotating shifts, including nights, weekends, and holidays.
• Fire prevention experience and/or Simplex or similar fire alarm system certification preferred.
• Ability to complete a four (4) week training program.
• Valid SORA license required.

Responsibilities

• Serve as the primary communications and coordination center for American Dream Security Operations.
• Receive, assess, prioritize, and dispatch calls for service per procedures and protocols.
• Coordinate with internal security teams, operations, and management during routine and incidents.
• Request assistance from local, state, or federal agencies when required.
• Monitor CCTV, alarm, and life safety systems and respond to alerts.
• Maintain situational awareness and monitor for suspicious activity.
• Document incidents and communications with logs and reports.
• Distribute digital video and audio evidence for investigations and law enforcement.
• Enter and manage data in security and dispatch software.
• Communicate clearly with guests, tenants, and employees during routine and high-stress situations.
• Support emergency management procedures including evacuations and shelter-in-place.
• Help maintain a safe, secure environment throughout the facility.
• Perform additional duties to support Security Operations.

Skills

Emergency comms

Dispatching

CCTV monitoring

Clear communication

Education

High School Diploma

Tools

Security software

Dispatch software

Surveillance systems

Job description

American Dream is seeking a Security Dispatcher to coordinate safety and emergency response across the property in East Rutherford, NJ. This role serves as the central communications hub for Security Operations and ensures rapid response, accurate information exchange, and continuous situational awareness for guests, tenants, and team members.

The dispatcher will monitor life-safety systems, document incidents, and coordinate with police, fire, EMS, and other agencies as needed.