Mall Security Officer - VIP Protection & Rapid Response

American Dream; East Rutherford (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

American Dream is seeking a Security Officer in New Jersey to enforce rules, conduct visible patrols, assist guests, and respond to emergencies. The role includes reporting, coordinating with emergency services, and maintaining safety across mall areas and events.

The ideal candidate will complete the required 120-hour training, hold a valid SORA license, and be able to work rotating shifts including nights and holidays, while maintaining high professional standards.

Qualifications

• Excellent customer relations skills.
• Ability to work variable shifts including nights, weekends, and holidays.
• Strong situational awareness and sound judgment.
• Experience with safety and loss prevention.
• Ability to write detailed and accurate incident reports.

Responsibilities

• Enforce AD rules and policies, as well as state and local statutes.
• Deter criminal or destructive behavior by maintaining a highly visible patrol presence on AD property.
• Regular patrols of mall common areas, service corridors and parking areas.
• Provide outstanding guest service, including directions or locating lost persons or vehicles.
• Respond to life-threatening emergencies or incident calls; handle medical emergencies, arrests, intoxicated persons, and traffic incidents as directed.
• Make quick, sound decisions in line with AD policy and applicable laws.
• Write detailed incident, accident or personal injury reports.
• Work in areas such as vehicle or foot patrol, special events, crowd control, VIP protection, or stationary posts.
• Communicate effectively with Dispatchers and Supervisors and keep them informed of incidents.
• Coordinate with Police, Fire or EMS as necessary.
• Conduct periodic safety and fire inspections, issue parking tickets, direct traffic, and ensure safety of the work area.
• Assist in tenant relations and loss prevention programs, distribute materials, and maintain good relationships with tenants and staff.
• Monitor safety practices among staff and tenants and report hazards.

Skills

Excellent customer relations skills

Shift flexibility

Situational awareness

Safety and loss prevention

Report writing

Education

High School diploma or equivalent

SORA License required

Post-secondary education

Military experience

Job description

American Dream is seeking a Security Officer in New Jersey to enforce rules, conduct visible patrols, assist guests, and respond to emergencies. The role includes reporting, coordinating with emergency services, and maintaining safety across mall areas and events.

The ideal candidate will complete the required 120-hour training, hold a valid SORA license, and be able to work rotating shifts including nights and holidays, while maintaining high professional standards.