Security Operations Center Team Lead

Konica Minolta Business Solutions U.S.A., Inc.; Philadelphia (Philadelphia County); On-site; USD 90,000 - 140,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. seeks a Security Operations Center Team Lead to guide incident response, mentor analysts, and ensure SLAs are met in a fast-paced SOC environment.

You will serve as the technical escalation point, drive process improvements, and mentor staff to deliver high-quality security monitoring for MDR customers. This position is based in the United States with on-site responsibilities.

Qualifications

• Bachelor’s Degree preferred or equivalent experience.
• 3+ years’ experience providing technical leadership, mentorship, or acting as a senior/lead analyst.
• 5 plus years’ experience in the Cyber Security field, with senior level experience analyzing and responding to alerts from a SIEM & EDR platform.
• Expert knowledge in SIEM, MEDR, and Cybersecurity related technologies.
• Experience acting as the technical escalation point for the team.
• Experience leading incident response efforts.
• Experience or knowledge in programming language would be a plus.
• Current security-relevant certifications from an industry accepted certification body, such as CompTIA, ISC2, ISACA, or SANS.
• Ongoing commitment to learn and develop technical knowledge for existing and new technologies.
• In-depth knowledge in a diverse range of cybersecurity concepts and controls that provides the ability to discuss, consult on, and drive solutions for customers

Responsibilities

• Support and help coordinate daily SOC operations by assisting with work prioritization and ensuring alignment with established SLAs and quality standards.
• Serve as the primary technical escalation point for complex alerts and incident investigations.
• Provide mentorship, guidance, and quality review of analyst work to promote consistency and continuous improvement.
• Facilitate knowledge sharing, including leading discussions, incident reviews, and “lessons learned” sessions.
• Contribute to the professional growth of team members through coaching and technical guidance.
• Identify opportunities to improve operational efficiency and contribute to the design and implementation of enhanced processes and solutions.
• Support the completion of Post Incident Reports (PIRs) and contribute to clear, timely communication during critical incidents.
• Participate in the analysis and response to security alerts and incidents as needed.
• Develop and maintain SOC procedures, runbooks, and operational documentation.
• Support the implementation and evolution of detection standards, processes, and procedures.
• Promote a high standard of client experience through quality-focused technical delivery.
• Stay current on emerging threats, technologies, and industry best practices.
• Identify opportunities for automation and work with internal teams to integrate improvements into SOC workflows.
• Deliver training sessions and technical enablement activities for SOC analysts.
• Escalate personnel-related concerns or performance issues to SOC management as appropriate.
• Perform other duties as required or assigned.

Skills

Leadership

Mentorship

Communication

Coaching

Client liaison

Time management

On-call readiness

Education

Bachelor’s Degree preferred or equivalent experience

Tools

SIEM

EDR

SOAR

Job description

Overview

The Security Operations Center Team Lead (SOC Team Lead) is expected to possess a high level of knowledge and experience in various security domains and technologies. This skillset will enable them to work as part of the Security Operations Center (SOC), providing security monitoring and protection services to our MDR customers. They will act as a senior technical lead within the SOC, providing mentorship, guidance, and quality assurance on alert analysis and incident response activities, with accountability for maintaining high standards of timeliness and quality during their shift.

Responsibilities

Support and help coordinate daily SOC operations by assisting with work prioritization and ensuring alignment with established SLAs and quality standards.

• Serve as the primary technical escalation point for complex alerts and incident investigations.
• Provide mentorship, guidance, and quality review of analyst work to promote consistency and continuous improvement.
• Facilitate knowledge sharing, including leading discussions, incident reviews, and “lessons learned” sessions.
• Contribute to the professional growth of team members through coaching and technical guidance.
• Identify opportunities to improve operational efficiency and contribute to the design and implementation of enhanced processes and solutions.
• Support the completion of Post Incident Reports (PIRs) and contribute to clear, timely communication during critical incidents.
• Participate in the analysis and response to security alerts and incidents as needed.
• Develop and maintain SOC procedures, runbooks, and operational documentation.
• Support the implementation and evolution of detection standards, processes, and procedures.
• Promote a high standard of client experience through quality-focused technical delivery.
• Stay current on emerging threats, technologies, and industry best practices.
• Identify opportunities for automation and work with internal teams to integrate improvements into SOC workflows.
• Deliver training sessions and technical enablement activities for SOC analysts.
• Escalate personnel-related concerns or performance issues to SOC management as appropriate.
• Perform other duties as required or assigned.

Qualifications

• Ability to exhibit leadership skills in a cross-functional team
• Strong organizational, presentation, communication (written and verbal) skills
• Ability to multi-task and adapt to changes quickly and meet deadlines
• Self-motivated with the ability to work in a fast-paced environment
• Ability to provide team with on-going coaching, mentorship and performance feedback
• Ability to liaise with clients, vendors and partners at all levels of the organization
• Occasional evenings, weekend and on-call work as required.
• Ability to work with a variety of challenging clients.

Analytical & Critical Thinking

• Demonstrates strong analytical skills to evaluate security alerts, identify patterns, and guide the team through complex investigations.
• Applies structured problem‑solving approaches during incidents, ensuring decisions are data‑driven and aligned with SOC best practices.

Technical Expertise

• Possesses deep knowledge of SIEM, EDR, SOAR, threat detection methodologies, and incident response frameworks.
• Acts as the technical escalation point, providing guidance on advanced detection logic, threat hunting, and containment strategies.

Shift Leadership & Quality Oversight

• Provides direction and coordination of SOC activities during assigned shifts to ensure efficient and effective operations.
• Performs quality control on alert analysis and incident response to ensure adherence to established standards and SLAs.
• Holds accountability for the quality and timeliness of work produced during the shift.
• Identifies gaps in execution and provides real‑time guidance and corrective feedback.

Operational Excellence

• Promotes adherence to SOC processes, SLAs, and quality standards.
• Identifies and drives improvements in workflows, tooling, and detection capabilities to enhance efficiency and effectiveness.

Mentorship & Collaboration

• Provides ongoing mentorship, coaching, and constructive feedback to analysts to improve technical capability and consistency.
• Supports knowledge sharing and contributes to a collaborative, high-performance SOC environment.
• Escalates personnel-related concerns, performance issues, or administrative matters to SOC management as appropriate.

• Bachelor’s Degree preferred or equivalent experience
• 3+ years’ experience providing technical leadership, mentorship, or acting as a senior/lead analyst
• 5 plus years’ experience in the Cyber Security field, with senior level experience analyzing and responding to alerts from a SIEM & EDR platform.
• Expert knowledge in SIEM, MEDR, and Cybersecurity related technologies.
• Experience acting as the technical escalation point for the team.
• Experience leading incident response efforts.
• Experience or knowledge in programming language would be a plus.
• Current security-relevant certifications from an industry accepted certification body, such as CompTIA, ISC2, ISACA, or SANS.
• Ongoing commitment to learn and develop technical knowledge for existing and new technologies.
• In-depth knowledge in a diverse range of cybersecurity concepts and controls that provides the ability to discuss, consult on, and drive solutions for customers

Global Competences

• Customer Centricity
• Communication
• Collaboration
• Leadership

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook,YouTube,LinkedInandTwitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such assales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils multifonctions multifonctions par Brand Keys pendant 18 années consécutives, et