Security Operations Center Specialist

Brinks; New York (NY); On-site; USD 59,000 - 74,000; Full time

Job summary

Brink's is seeking a Security Operations Center Specialist to oversee daily physical security operations, monitor security systems, and coordinate with Brink's leadership to address gaps in interdepartmental logistics. The role emphasizes timely response to alarms, professional communication, and strong adherence to policies.

The position requires a minimum of 2 years in security, proficiency with Microsoft Office tools, and a flexible schedule including weekends and holidays.

Qualifications

• Minimum 2 years of experience in a security setting.
• Proficiency with Microsoft Excel, Word and PowerPoint, and other Microsoft 365 software.
• Ability to make independent decisions.
• A valid weapons permit or ability to pass applicable weapons licensing requirements.
• 21 years of age.
• High School Diploma or Equivalent Minimum; Bachelor's degree preferred.
• Must be able to work a flexible schedule including weekends and holidays.

Responsibilities

• Monitor and respond to alarm signals in a timely and accurate manner.
• Communicate effectively with internal customers and follow department policies.
• Complete required equipment checks, daily logs, and regular system audits.
• Answer multiple telephone lines and assist callers professionally.
• Provide technical support and follow procedures for service requests.
• Maintain facility security and operations by following company policies and procedures.
• Assist other departments with special projects to support teamwork.
• Participate in training programs to refresh knowledge.
• Perform other duties as assigned.

Skills

Independent decision making

Excellent communication

Customer service

Professional demeanor

Collaboration

Analytical thinking

Flexible scheduling

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Microsoft 365

Brink's internal software (BITS, Garcia)

Job description

Pay Range

(Minimum to mid pay range specific to (OHI,DEL,NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT) 58,900.00 - 73,600.00 USD Annual

About Brink's

The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

Brink's Global Services U.S., a division of Brink's, Incorporated, is the premier provider of precious commodities, diamonds and jewelry, armored car transportation and other value-added services to retailers, financial institutions, and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Security Operations Center Specialist

Salary

60k-68k

Schedule

7am-3pm M-F (includes holidays)

Job Summary

The Security Operations Center Specialist is responsible for the daily operation of all physical security efforts, monitoring and responding appropriately to security systems and technology, and communicating effectively with internal customers and colleagues. This position will work closely with Brink's Operations and Branch leaders to proactively address security gaps/issues related to interdepartmental logistics.

Key Responsibilities

• Monitor and respond appropriately to a variety of alarm signals. Response must be timely and accurate, with particular attention given to general procedures and special instructions.


• Communicate effectively with internal customers. Follow all departmental and company policies and procedures.


• Complete required equipment checks, daily logs, and regular system audits.


• Answer multiple telephone lines. Respond to each caller in a professional and helpful manner while gathering information, troubleshooting, transferring calls, or providing instructions, and conduct follow-up calls to guarantee expectations are met.


• Provide technical support as needed. Follow procedures for service and inspection requests. Communicate and analyze inquiries and determine a correct course of action.


• Maintain facility security and operations by following company policies and procedures to provide a safe and productive environment.


• Assist other departments and associates with special projects to support a teamwork atmosphere for the benefit of our customers and the company.


• Participate in job related training programs and meetings to continually refresh and update knowledge.


• Perform other duties as assigned or necessary

Minimum Qualifications

• Minimum of 2 years of experience in a security setting


• Intermediate proficiency in Microsoft Excel, Word and PowerPoint, and other Microsoft 365 software.


• Ability to make independent decisions


• A valid weapons permit or ability to pass applicable weapons licensing requirements


• 21 years of age


• High School Diploma or Equivalent Minimum; Bachelor's degree preferred


• Must have the ability to work a flexible schedule with a wide range of hours including, but not limited to, weekends and holidays.

Preferred Qualifications

• Proficiency with internal Brink's proprietary/commercial business software packages i.e. BITS, Garcia etc.


• Knowledge of tactical security operations


• Knowledge of the logistics industry; its operations, products, services, policies, and procedures.


• Minimum of 2 years of experience drafting Standard Operating Procedures and/or Standards of Work documentation.

Professional Skills

• Professional, positive demeanor


• Excellent customer service


• Collaborative work style


• Excellent verbal, written, and interpersonal communication skills


• Excellent decision making and analytical skills

Brink's, Incorporated is an Equal Opportunity / Aff‍irmative Action Employer, and is committed to maintaining a drug‑free workplace.

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.