Security Operations Center Operator Full-time Second shift

Northwestern Medicine Central DuPage Hospital; Winfield (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading healthcare facility as a Security Operations Center Operator, responsible for monitoring and managing security incidents to ensure the safety of patients and staff. This critical role involves effective communication, real-time surveillance, and adherence to security protocols in a 24/7 operational environment.

Qualifications

• Must maintain IAHSS Basic certification within 90 days of hire.
• Ability to handle multiple tasks in a fast-paced environment.
• Familiarity with physical security principles necessary.

Responsibilities

• Monitor surveillance cameras and assess security incidents.
• Dispatch security personnel and respond to alarms as needed.
• Record all incidents accurately using incident management systems.

Skills

Interpersonal skills

Attention to detail

Problem-solving skills

Education

High-school diploma or GED

Current BLS through American Heart Association

Tools

Microsoft Office applications

Job description

Security Operations Center Operator Full-time Second shift

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Security Operations Center Operator Full-time Second shift

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Description

The

Description

The Security Operations Center (SOC) Operator I reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The SOC Operator I has high visibility and is directly accountable for the effective and efficient flow of information from the SOC to the Security Services Officers, Security Supervisors, Security Coordinators and Operations Managers. The SOC is a 24/7 operation which provides the Security Services Department with a comprehensive monitoring approach to provide broad visibility of activity across the hospital(s), leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team.

The SOC Operator I will play a critical role in ensuring the safety and security of our patients, facilities, visitors and staff members.

HOURS ARE 3PM-11:30PM, WEDNESDAY'S & THURSDAY'S OFF.

Responsibilities

• Receive and prioritize incoming calls, emails, and alerts related to security incidents and emergencies.
• Dispatch security personnel to respond to incidents, alarms, and requests for assistance according to established procedures and protocols.
• Monitor surveillance cameras, access control systems, and other physical security technologies to detect and assess security incidents in real-time.
• Respond to security alarms, including intrusion alarms, fire alarms, and duress alarms, and initiate appropriate response procedures.
• Maintain clear and effective communication with security personnel, supervisors, and other stakeholders to coordinate incident response activities.
• Record all incidents, responses, and actions taken in a detailed and accurate manner using incident management system or computer aided dispatch.
• Assist with the implementation and enforcement of security policies and procedures.
• Provide clear and concise instructions to security personnel and guide them during critical situations.
• Relay critical information and updates to appropriate stakeholders, including hospital leadership, in a timely manner.
• Coordinate with internal and external emergency services, such as law enforcement, fire departments, and medical services, to facilitate a timely and effective response to emergencies.
• Escalate high-priority incidents or emergencies to appropriate management or authorities as necessary.
• Address and relay any security related hardware or software issues as needed. Continue to work with vendors or internal support to rectify any issues that arise.
  
  

Qualifications

Required:

• High-school diploma or GED
• Successful completion of IAHSS Basic exam within 90 days of hire.
• Maintain IAHSS Basic certification
• Current BLS through American Heart Association within 9 months of hire
• Interpersonal and communication skills necessary to interact effectively with a variety of individuals including employees, medical staff, patients, visitors, law enforcement and other outside agencies
• Attention to detail to accurately document incidents and maintain records.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Writing skills necessary to complete reports and paperwork that meets departmental standards.
• Physical ability to sit for extended periods and operate computer equipment.
• Willingness to work in shifts, including nights, weekends, and holidays, as physical security operations require 24/7 monitoring.
• Proficient in the use of Microsoft Office applications and the Internet.
• Familiarity with physical security principles, procedures, and technologies, including surveillance cameras, access control, and alarm systems.
• Strong problem-solving and decision-making skills to assess situations quickly and determine the appropriate course of action in a calm demeanor
  
  

Preferred

• Previous experience in a security dispatching role or similar position.
• Associate/Bachelor’s degree
• Valid driver’s license.
• Valid Firearm Owner’s Identification (FOID) card
  
  

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Wellness and Fitness Services and Hospitals and Health Care

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