Security Operations Center Operator - Dispatcher Experience Required

Allied Universal; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading security firm in a rewarding role as a Security Operations Center Operator. You'll monitor critical systems, respond to alarms, and ensure safety across facilities. This full-time position offers evening shifts with weekends off, providing a great work-life balance. Enjoy comprehensive benefits, including medical and dental coverage, and opportunities for career advancement. Be part of a dynamic team that makes a positive impact in the community while developing your skills in a supportive environment.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401k Plan

Employee Assistance Programs

Company Discounts

Paid Orientation

DailyPay Option

Qualifications

• Must have at least 2 years of security experience.
• Proficient in using computers and tablets.

Responsibilities

• Monitor security and fire/life safety systems.
• Document routine and unusual events accurately.
• Respond to alarms and provide guidance during emergencies.

Skills

CCTV Experience

Customer Service Experience

Advanced Computer Skills

Ability to Multi-task

Teamwork

Education

High School Diploma or Equivalent

Bachelor's Degree in Protective Services or Related Field

Associate's Degree in Criminal Justice

Tools

Microsoft Office

Google Applications

Job description

Security Operations Center Operator - Dispatcher Experience Required

Job Locations

US-PA-Philadelphia

Category (Portal Searching)

Security Officer Level

Workdays Available

Friday, Saturday, Thursday, Tuesday, Wednesday

Shifts Available

Evening

Business Unit

AUS

Overview

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Job Description

Allied Universal is Hiring in the Center City Philadelphia Area

Security Operations Center Officer (9th and Market Street)

(Retail Mall) (Dispatcher)

Full Time - Evening Shift Available

(3 PM - 11 PM) with Sunday and Monday OFF

*Must be 21 yrs of Age or Older

*Must have at least 2 yrs or more of Security Experience

*Must have CCTV Experience

*Must be willing to stand/walk for long periods of time

*Must have Customer Service Experience

*Must be Comfortable using a Computer/Tablet

$18.00 Per Hour

Weekly Pay! - *DailyPay* - Which is a Work Today, Get Paid Today Option!

Excellent Career Advancement Opportunities!

Paid Orientation, Medical, Dental, Vision and 401k for Full-Time!

Allied Universal is hiring a Security Operations Center (SOC) Operator. The Security Operations Center (SOC) Operator is staffed twenty-four (24) hours per day, seven (7) days per week. The position monitors all security, communications and fire/life safety systems and is the liaison between all security departments. The Security Operations Center (SOC) Operator is directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities and maintains control of all equipment and keys in the Control Room. This position is responsible for competing task work orders for all maintenance needs reported.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems
• Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
• Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies
• Serve as the liaison between all departments and the security department
• Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director
• Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
• Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff
• Complete "task work orders" for all reported maintenance needs
• Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
• Control and monitor the two-way communication systems
• Make emergency notifications as necessary pursuant to site Post Orders
• Make productivity and cost reduction recommendations to management
• Make recommendations for physical security surveys and post orders

BASIC QUALIFICATIONS:

• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Must possess one or more of the following:
  • Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
  • Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field
  • Bachelor's degree in protective services, business, or related field
  • A minimum of 8 or more years of active service in any military branch
  • Associate's degree (or 60 credits) or higher in criminal justice with current or prior active military service
  • 2 years of work experience in public sector dispatch or emergency operations center
  • 2 years of verifiable data center security experience
  • 3 years of verifiable private/corporate security experience

Knowledge and Skills Required:

• Advanced computer skills and proficiency; proficiency with Microsoft Office and/or Google Applications
  
• Ability to work in a team environment; teamwork
  
• Ability to multi-task, discern patterns in detail

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2025-1374651