Security Operations Center Operator

Echota Support Services; Tulsa (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

Echota Security Services is seeking a vigilant SOC Operator to monitor CCTV, access-control, and alarm systems. You will evaluate security-related information, coordinate notifications, and maintain precise logs during your shift. Strong attention to detail and calm decision-making are essential.

The role requires handling communications via radio and phone, preparing incident reports, and ensuring confidentiality of sensitive information while working with emergency services as needed.

Qualifications

• High school diploma or equivalent preferred.
• Must possess or be able to obtain a current CLEET Security License when required.
• CPR, BLS, First Aid, or AED certification, or ability to become certified.

Responsibilities

• Continuously monitor CCTV, access control, alarm, and other security systems.
• Receive and prioritize security-related calls, radio traffic, and alarms.
• Promptly notify or dispatch on-site security personnel and emergency services as required.
• Maintain situational awareness and provide timely updates to responders and supervisors.
• Maintain professional radio and telephone communications and relay critical information clearly.
• Record incidents and actions taken in the SOC log with accuracy.
• Prepare clear, objective incident reports for significant events.
• Preserve relevant CCTV footage and security information as directed.

Skills

Attention to detail

Verbal communication

Written communication

Calm under pressure

Education

High school diploma or equivalent

CLEET Security License (Unarmed/Armed)

Tools

CCTV systems

Access-control systems

Alarm-monitoring systems

Job description

Job Summary:The Security Operations Center (SOC) Operator is responsible for monitoring security systems and communications, receiving and evaluating security-related information, coordinating appropriate notifications and responses, and maintaining accurate records of SOC activity. The position may monitor CCTV, access control, panic and duress alarms, intrusion alarms, and other approved security systems. SOC Operators communicate with security officers, supervisors, facility personnel, and emergency services as directed by policy and procedure. Accurate, timely, and complete documentation is an essential function of this position.Primary Responsibilities:Continuously monitor assigned CCTV, access control, alarm, and other security systems during the assigned shift.Receive, evaluate, and prioritize security-related calls, radio traffic, alarms, panic or duress activations, and other requests for assistance.Promptly notify or dispatch on-site security personnel, supervisors, facility representatives, law enforcement, fire, or emergency medical services as required by General Orders, Post Orders, or established procedures.Maintain situational awareness of active incidents and provide timely updates to responding security personnel and supervisors.Maintain professional radio and telephone communications and accurately relay names, locations, descriptions, directions, and other critical information.Monitor officer status and welfare when required and initiate appropriate follow-up when scheduled check-ins are missed or assistance is requested.Monitor access-control activity and assist with approved access-control functions in accordance with established authorization procedures.Recognize and report suspicious activity, security-system faults, camera outages, alarm troubles, access-control issues, and other conditions requiring attention.Maintain a complete and accurate SOC activity log for each assigned shift, documenting alarms, calls, notifications, dispatches, significant observations, system issues, and actions taken.Prepare clear, objective, chronological, and detailed Incident Reports or other required reports for significant security, safety, criminal, medical, suspicious, or disruptive events.Accurately record names, dates, times, locations, descriptions, system events, notifications, responding personnel, actions taken, and final disposition when known.Preserve and appropriately document relevant CCTV footage, alarm information, access-control records, or other security-system information when directed or required by procedure.Maintain the confidentiality of security information, video, access records, personal information, and other sensitive information encountered in the course of duty.Complete shift turnover and communicate unresolved incidents, equipment problems, special instructions, and other relevant information to the relieving operator.Immediately notify supervision of serious incidents, unusual activity, significant system failures, or circumstances requiring management attention.Follow company General Orders, Site-Specific Post Orders, emergency procedures, notification protocols, and established chain of command.Maintain assigned SOC workstations and equipment and promptly report damaged, missing, or malfunctioning equipment or systems.Attend required training, meetings, briefings, and system training.Perform other security-related duties as assigned.Follow all policies and procedures set forth by Echota Security Services.Other duties as assigned by supervisor.Supervisory Responsibilities:This position has no supervisory responsibilities.Minimum Qualifications:Education:High school diploma or equivalent preferred.License/Certifications:Must possess or be able to obtain a current CLEET Security License (Unarmed or Armed) when required for the position.The SOC Operator assignment is an unarmed function; possession of an Armed CLEET Security License does not authorize an employee to carry a firearm or perform armed duties while assigned to an unarmed SOC position.CPR, BLS, First Aid, or AED certification, or ability to become certified.Experience:Previous experience in a Security Operations Center, dispatch center, communications center, alarm-monitoring center, or similar environment preferred.Experience operating CCTV, access-control, alarm-monitoring, radio, dispatch, or incident-management systems preferred.Prior experience preparing incident reports, dispatch logs, security reports, law-enforcement reports, or comparable professional documentation preferred.Strong attention to detail and ability to maintain concentration while monitoring multiple systems and information sources.Ability to remain calm, prioritize information, and make sound decisions during emergencies or high-pressure situations.Strong verbal communication skills and the ability to communicate clearly and professionally by radio, telephone, and in person.Strong written communication skills and the ability to prepare clear, accurate, objective, and sufficiently detailed security reports and logs.Ability to accurately record names, dates, times, locations, descriptions, notifications, and actions taken.Basic computer, keyboarding, and data-entry skills sufficient to operate electronic reporting, CCTV, access-control, alarm-monitoring, communications, and related security systems after training.Ability to follow written and verbal instructions, General Orders, Post Orders, emergency procedures, and notification protocols.Ability to handle confidential and sensitive information appropriately.Dependable, punctual, and professional demeanor.Ability to work independently with limited direct supervision while maintaining regular communication with the chain of command.Follow all guidelines, regulations, standards, and Federal state and tribal policies.Must possess a valid Oklahoma Driver’s license and a clear background check.Physical Requirements:Must be at least 18 years of age.Ability to remain seated or at a workstation for extended periods while using computer monitors, telephones, radios, and other communications equipment, with reasonable accommodation as applicable.Work Environment:Office-based setting.Ability to work assigned days, nights, weekends, holidays, and extended shifts as required for continuous SOC operations.Requires discretion, empathy, and professionalism when handling sensitive information.This position may have care of or contact with Indian children.Applicants must meet the stated minimum qualifications for the position as listed in the job posting. In the event of a tie, we reserve the right to give preference to qualified UKB Tribal members or other Native American applicants.The statements contained herein are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary to meet organizational needs.NOTE:In reference to the Personnel Policy, Section 1-5 Employment At -Will. All employees who do not have a written contract with the employer for a specific fixed term of employment are thereby employed at the will of the employer for an indefinite period. Employment with the UKB Federal Corporation, without a written contract, is voluntary and therefore employees are free to resign at will at any time with or without cause or reason likewise, the UKB Federal Corporation may terminate the employment relationship at will at anytime with or without notice and for any lawful reason deemed appropriate by the Tribe and UKB Federal Corporation staff or for good cause, bad cause, or no cause at all. This policy is commonly referred to as “employment -at- will.”