Security Operations Center Dispatcher

GardaWorld; King of Prussia (PA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off & holidays

Disability and life insurance options

Uniforms provided

Job summary

GardaWorld Security Services in King of Prussia, PA is hiring a Security Operations Center Dispatcher to monitor CCTV, manage alarms, and coordinate rapid response. The role acts as the link between technology, investigation, and on-site security using dispatched workflows and real-time monitoring.

The candidate will document incidents, perform threat analysis, and collaborate with law enforcement when needed, while maintaining detailed logs and ensuring data confidentiality.

Qualifications

• Minimum 1 year of experience in a SOC/GSOC, dispatch, command center, or central station monitoring environment.
• Prior loss prevention or investigative experience strongly preferred.
• Bachelor's or associate degree preferred; equivalent experience accepted.
• Background in security, law enforcement, or military a plus.
• Experience working in 24/7 operations or shift-based environments.

Responsibilities

• Monitor CCTV, access control, and alarm systems to detect suspicious activity or security threats.
• Investigate and document loss prevention incidents, asset discrepancies, and unusual trends.
• Conduct threat analysis and accelerate incidents according to established procedures.
• Operate, explain, and troubleshoot dispatch and monitoring software platforms.
• Dispatch and coordinate security officers and field personnel via radio, phone, and digital communication channels.
• Maintain detailed incident logs and prepare comprehensive investigative reports for management.
• Collaborate with internal stakeholders, emergency responders, and law enforcement as needed.
• Support on-site security teams and ensure compliance with company safety protocols.
• Manage confidential information and sensitive data with discretion and professionalism.

Skills

SOC/GSOC experience

Loss prevention experience

Security/Investigative background

Shift-based / 24/7 operations

Dispatch/Communication systems

Education

Bachelor's or Associate degree preferred

Tools

Genetec

Oncloud

Motorola Wave

Ontic

Job description

GardaWorld Security Services – Now Hiring a Security Operations Center Dispatcher

We're looking for a sharp, observant professional to join our Security Operations Center (SOC). In this role, you'll be the critical link between technology, investigation, and response, protecting people, property, and operations through real-time monitoring, incident management, and loss prevention investigations.

If you have a keen eye for detail and a background in Loss Prevention or investigative work, we want to hear from you. Tell us how you turn data into insight and incidents into action.

Qualifications

• REQUIRED: Minimum 1 year of experience in a SOC/GSOC, dispatch, command center, or central station monitoring environment
• Prior loss prevention or investigative experience strongly preferred
• Bachelor's or associate degree preferred; equivalent experience accepted
• Background in security, law enforcement, or military a plus
• Experience working in 24/7 operations or shift-based environments

What’s In It For You

Pay Rate: $23.00 / hour

• Location: King of Prussia, PA
• Schedule Available: 32+ hours per week, with a rotating schedule that includes both first and second shifts, as well as weekends.
• Benefits: Medical, dental, and vision insurance; 401(k) with employer match; paid time off and paid holidays; disability and life insurance options
• Career Growth: 26% of our corporate employees started as frontline workers - your path is what you make it!
• Uniforms provided at no cost

Responsibilities

• Monitor CCTV, access control, and alarm systems to detect suspicious activity or security threats
• Investigate and document loss prevention incidents, asset discrepancies, and unusual trends
• Conduct threat analysis and accelerate incidents according to established procedures
• Operate, explain, and troubleshoot dispatch and monitoring software platforms (candidates must clearly describe system workflows and dispatch processes)
• Dispatch and coordinate security officers and field personnel via radio, phone, and digital communication channels
• Maintain detailed incident logs and prepare comprehensive investigative reports for management
• Collaborate with internal stakeholders, emergency responders, and law enforcement as needed
• Support on-site security teams and ensure compliance with company safety protocols
• Manage confidential information and sensitive data with discretion and professionalism

Skills

• Strong investigative mindset with experience in loss prevention or incident analysis
• Demonstrated ability to operate and articulate the functions of dispatch, monitoring, and security software systems (e.g., Genetec, Oncloud, Motorola Wave, Ontic)
• Excellent verbal and written communication skills, including clear and concise report writing
• Customer service-oriented with the ability to remain calm under pressure
• Proficient with Microsoft Office Suite and Google Workspace
• High attention to detail and ability to manage multiple priorities simultaneously
• Self-starter capable of working independently and collaboratively
• Comfortable interpreting data, assessing risk, and making quick, informed decisions

Physical Requirements

• Ability to sit, stand, and monitor multiple systems for extended periods
• Occasional lifting/carrying of up to 25 lbs
• Ability to respond quickly to auditory and visual alerts
• Proficient reading, writing, and comprehension skills for instructions and reports

Why GardaWorld

GardaWorld Security is the only guarding company in the U.S. Certified by Great Place to Work. We're global, growing, and proud to promote from within. If you're ready to be part of a high-performing team where professionalism meets purpose.

Equal Opportunity Employer

GardaWorld Security Services complies with all applicable federal, state, and local laws governing nondiscrimination in employment.