Security Operations Center Manager

Inner Parish Security; Hammond (LA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Dispatch Manager to lead their 24/7 Communications Hub. This role is vital for overseeing operations, ensuring quality service, and implementing innovative training programs. The ideal candidate will thrive in a fast-paced environment, demonstrating strong leadership and decision-making skills. Join a family-owned company that values growth and dedication, and be part of a team committed to excellence in security solutions. This opportunity offers the chance to make a significant impact in a rapidly expanding organization, where your contributions will shape the future of the department.

Benefits

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Short Term Disability

Qualifications

• Strong leadership skills with the ability to manage a team effectively.
• Experience in training and developing employees is essential.

Responsibilities

• Oversee staffing, training, and scheduling of the department.
• Implement policies and ensure quality customer service.

Skills

Leadership

Training and Development

Decision-Making

Customer Service

Scheduling

Education

High School diploma or equivalent

Job description

Overview: Inner Parish Security Corporation (IPSC) has provided tailored security solutions throughout the Gulf Coast for over 45 years. We provide armed and unarmed security officers to protect commercial businesses and assets. We also perform federal contract security and emergency response work. Our electronics division installs and maintains burglar alarms, fire alarms, and CCTV systems. We also monitor commercial and residential alarm systems. In recent years our company has doubled in size. IPSC is ever growing and expanding into new areas and aspects of the security industry. Come be a part of our exciting and innovative team.

Job Skills / Requirements

Job Description
Dispatch Manager
Come join a growing and exciting team! IPSC is a family owned and operated company and we have been around since 1977. In the last few years IPSC has seen significant growth, and has spread into new markets across the country. If you are looking for a place to call home and somewhere you can grow with, IPSC is the place to be! IPSC is looking to find a leader who can bring a great team to the next level! This role serves as the oversight for our 24/7 Communications Hub. This center answers all calls, responds to operational needs, monitors cameras and systems to address issues, assists with quality assurance, and so much more! This department has grown and taken on new responsibilities, and now we are looking for a leader who can help bring us into the future. This next leader will need to: be able to create and implement training programs for the department, have the capacity to quickly learn and understand the day-to-day operations of our company, implement new initiatives and technologies, and ensure the entire department is exceeding expectations!

This position will be based out of the Corporate Office in Hammond. You must be able to be on call and willing to work days, nights, weekends, and holidays as you will be responsible for the operation of a department 24/7. Commitment and understanding the 24/7 nature of our work is a requirement for this position.
This role is an integral part of the operation of our company and requires dedication and attention to detail.

Job Duties Include:

1. Maintain the staffing of the department
2. Training employees
3. Scheduling employees
4. Creating and implementing policies and procedures
5. Ensuring quality customer service
6. Oversight of the quality of work of the entire team
7. Work with other departments across the company to support their efforts, and implement new initiatives

This position is paid a weekly salary, requires high administrative and decision-making skills, and will supervise 15-20+ employees.

Equal Opportunity Employer/Veterans/Disabled
If you need assistance to accommodate a disability, you may request an accommodation at any time.
#IPSCT4S

Education Requirements

High School diploma or equivalent

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability

Screening Requirements: Drug Screen, Criminal Background Check