Security Operations Center Dispatcher - FLEX

Alliedbarton Security Services; Savannah (GA); On-site; USD 27,552 - 33,751; Full time

Job summary

Allied Universal is seeking a Security Operations Center Dispatcher to manage information flow from the SOC to Corporate Security Management. The SOC is a 24/7 operation providing monitoring and analysis to deliver actionable security incidents.

Primary assignment as Control Center Dispatch Associate, with regular shifts on Wednesdays 0700–1500 at a site near Savannah Airport. Must be 21+ with at least 1 year of security experience.

Qualifications

• Must possess a high school diploma or equivalent.
• Must be at least 21 years of age.
• At least 1 year of security experience preferred.
• Licensing requirements depend on state/local laws.

Responsibilities

• Monitor alarms and CCTV from the SOC.
• Answer phones and operate the IP-based telephone system.
• Dispatch radios and log communications.
• Prepare incident reports and coordinate with units.
• Support uniformed guard activity with documentation.

Skills

Analytic thinking

Prioritization

Computer systems

IT/security communication

Radio/phone operation

Adaptability

Education

High school diploma or equivalent

Tools

IP-based telephone system

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Security Operations Center Dispatcher. The Security Operations Center Dispatcher has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team.

• Primary Assignment:Control Center Dispatch Associate
• Regular Scheduled Shift:Wednesdays, 0700–1500
• Site Location: Near the Savannah Airport
• Must be at least 21 years of age
• Additional Hours:As needed to cover posts when associates are unavailable due to:
• Military drill, Vacation, Time Off Requests, Call-offs or other absences
• also cover shifts on the gulfstream operations team

Pay Rate

• $20.00 per hour (for the first 90 days)
• Increase to$24.50 per hourafter successful completion of the 90-day period

RESPONSIBILITIES:

• Alarm monitoring
• CCTV monitoring
• Camera Survey
• Answering phones; operate IP based telephone system
• Radio Dispatch; use multi-channel communications
• Radio and call logging
• Incident Report issuance and collection
• Operations support; routing of call information to the appropriate units for handling
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

QUALIFICATIONS:

• Must possess a high school diploma or equivalent
• Must be at least 21 years of age
• Must have at least 1 year of Security Experience
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Work experience must include of the following:
• Demonstrated analytic and critical thinking skills and ability to prepare reports
• Ability to prioritize workload based on urgency
• Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
• Ability to communicate effectively with IT and Security Systems professionals
• Demonstrated ability to operate radio, telephone equipment and/or console monitors
• Ability to adapt in a dynamic work environment while possibly working under pressure

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.