Security Operations Center Dispatcher

Afognak; Mobile (AL); On-site; USD 23,000 - 26,000; Part time

Job summary

Afognak Diversified Services, Inc. in Mobile, AL, is seeking a part-time Security Operations Center Dispatcher. The SOC serves 11 locations and handles rapid dispatch and communications in emergencies.

You will receive calls, determine needs, monitor alarms and CCTV, dispatch responders, and maintain logs and rosters. A calm, clear voice and strong English are essential in this role.

Qualifications

• Must be at least 21 years old.
• HS Diploma or GED required.
• Pass a criminal history background check.
• Must speak English fluently; read/write English.
• Proficient with Microsoft applications.
• Able to work weekends and holidays.
• Must pass a pre-employment physical exam.
• Ability to write legibly with correct grammar.

Responsibilities

• Operate communication equipment to receive calls for assistance and dispatch personnel and equipment.
• Use telephone console to determine problem type and needed resources.
• Monitor status charts and determine available units.
• Monitor alarms and CCTV, dispatch police, fire, and medical as needed.
• Update files and logs on the computer keyboard.
• Test communications and backup systems for reliability.
• Provide pre-arrival instructions when appropriate.
• Maintain rosters of on-duty forces and notification lists.
• Initiate emergency communications to site populace.

Skills

Fluent English

Calm under pressure

Strong communication

clerical skills

Education

High School Diploma or GED

Tools

MS Office

Dispatch software

Job description

Security Operations Center Dispatcher - (7331)

Taxable Entity

AFOGNAK DIVERSIFIED SERVICES INC

Job Title

Security Operations Center Dispatcher

Location

Category

Security and Protective Services

Job Type

Part-time

Typical Pay/Range

$17.00 to $19.00 hourly

Education

High School Diploma or GED

Travel

None

Security Clearance Required

None

POSITION OVERVIEW AND PRIMARY DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

Afognak Diversified Services, Inc a subsidiary of Afognak Native Corporation has an opportunity for a part-time Security Operations Center Dispatcher in Mobile, AL. The Security Operations Center (SOC) is the primary communications and documentation center for 11 geographically separated locations.

• Responsible to operate communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency.
• Will operate telephone console to receive incoming calls for assistance, questions caller to determine nature of problem and type and number of personnel and equipment needed, following established guidelines.
• Responsible to scan status charts and computer screen to determine units available.
• Monitors alarm system signals that indicate location of fire or other emergency and operates two-way radio to dispatch police, fire, medical, and other personnel and equipment, and relay instructions or information to remove units.
• Types commands on computer keyboard to update files and maintain logs.
• Tests communications and alarm equipment, and backup systems to ensure serviceability.
• May provide pre-arrival instructions to caller, utilizing knowledge of emergency medical techniques, and activate alarm system to notify fire stations.
• Responsible to monitor security & fire alarms and Closed-Circuit Television (CCTV) and dispatch responding forces to provide immediate visual assessment (IVA) at these locations.
• Responsible to plot locations of resources and responding forces to immediately dispatch as needed.
• Responsible to maintain rosters of all on-duty forces as well and telephone rosters and notifications matrix.
• Responsible to initiate emergency communications to site populace to make them aware of pending and actual emergency events.

Payrate:$17.00 to $19.00 hourly

REQUIRED QUALIFICATIONS AND EXPERIENCE:

• Must be at least 21 years of age.
• Possess and provide proof of at a minimum HS Diploma or GED equivalency certificate or a high degree.
• Successfully pass a criminal history background investigation.
• Must speak English fluently; read and comprehend written English.
• Must be able to demonstrate excellent skill using Microsoft applications.
• Must be capable of learning new computer programs and applications.
• Must be able to work various shifts, to include weekend and Holidays.
• Must be able to successfully complete a pre-employment physical exam.
• Ability to write legibly, using proper grammar and spelling.
• Ability to acquire a knowledge of all contracted site locations, including each site’s geographical layout.
• Ability to acquire the knowledge necessary to operate base radio and computer terminal equipment.
• Ability to perform routine clerical work.
• Ability to follow moderately complex oral instructions.
• Ability to remain calm and effective under heavy work load and emergency situations.
• Ability to speak with a clear, well-modulated and pleasant voice and to use good grammatical construction in choice of words.
• Ability to establish and maintain effective working relationships with the client, public safety other employees and the general public.
• Ability to monitor CCTV systems

Afognak Native Corporation and Afognak’s direct and indirect subsidiaries, partnerships, joint ventures and affiliates to include Alutiiq, LLC; Afognak Commercial Group, LLC; Alutiiq Professional Consulting, LLC; and each of their respective domestic and foreign, direct and indirect subsidiaries, partnerships, joint ventures and affiliates are equal opportunity employers that do not discriminate on the basis of actual or perceived race, color, religion, national origin, citizenship status, age, sex (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, protected veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state or local laws (collectively, “Protected Status”).

The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate’s experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law.

Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Positions covered by the McNamara O’Hara Service Contract Act (SCA), Davis-Bacon Act (DBA), or Collective Bargaining Agreement (CBA), or Fair Labor Standards Act (FLSA) will comply with the statute or CBA requirements as well as other client–customer contract requirements (all benefits are subject to eligibility requirements). For more information, please visit our Company’s Career page.