Security Operations Center- Dispatcher

Bayhealth; Dover (DE); On-site; USD 26,000 - 39,000; Full time

Job summary

Bayhealth is seeking a Security Operations Center Dispatcher in Dover, DE. This on-site, full-time role supports the Public Safety and Patient Transport teams with alarm monitoring, access control and surveillance coordination.

The candidate will handle on-duty dispatch tasks and collaborate with local/state agencies as needed. The position requires a high school diploma or GED, CHSO-Basic within a year, and offers an hourly wage of $18.73 to $28.09 with standard benefits, working days with

Qualifications

• Education: High School Diploma or GED.
• Credential: CHSO-Basic within 1 year of hire if not already obtained.
• Experience: No experience required.

Responsibilities

• Dispatches and coordinates on-duty Public Safety and Patient Transport teams; responds to requests and assigns staff for services such as helicopter arrivals, alarm activations, employee transports/escorts, meal transport, door and building openings; notifies appropriate staff.
• Understand and appropriately utilize security technologies including access control systems, video management systems, incident reporting systems, computer aided dispatching, radio systems, and telephone systems.
• Monitors fire alarm systems, access control, infant abduction systems, and duress alarms; ensures duress alarms PMs monthly; monitors alarms for facility operations and dispatches staff or outside agency as necessary.
• Monitors surveillance cameras to ensure campus security; dispatches officers to investigate suspicious activity; controls facility access per procedures.
• Brief the Public Safety Director and Manager of serious incidents.
• Completes employee badges, vehicle registrations, licenses parking decals and logs in the system.
• Collaborates with local and State agencies on security investigations; directs agency personnel to hospital buildings.
• All other duties as assigned within scope.

Education

High School Diploma or GED

Associate Degree in Criminal Justice

Job description

Security Operations Center- Dispatcher(Job Id 18092)

Location
US:DE:Dover

Post Date
11/10/2026

Category
Service and Trade

Close Date

Employment Type
Employee

Description

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, a s well as stand -alone Emergency Department in Smyrna and a hybrid E mergency Department and Urgent Care in Milton . We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore . Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: Kent Campus Hospital

Status: Full Time 80 Hours

Shift: Days & every other weekend

SALARY RANGE:18.73 - 28.09 HOURLY

General Summary:

Performs as the onsite call taker for Bayhealth Public Safety, Emergency Line, and Internal Patient Transport. Dispatches and coordinates all on duty Public Safety and Patient Transport team members throughout the organization. Provides alarm monitoring and security surveillance, reviewing and saving surveillance video as directed. During activation of the Emergency Operations Center, acts as command center call taker.

Department team members are authorized to have limited access to secured medication rooms to perform duties and responsibilities as defined in this job description. Any staff member requiring limited access to secured medication rooms must have a fully completed and signed Medication Security Agreement for Non-Licensed Personnel form on file and available upon request.

Responsibilities

1. 1. Dispatches and coordinates on-duty Public Safety and Patient Transport teams. Promptly responds to and prioritizes telephone requests, assigns staff to perform services such as helicopter arrivals, alarm activations, employee transports/escorts, meal transport, door, and building openings. Make notifications to appropriate hospital staff and assign personnel to locations in the hospital to effectively handle the situation.
2. 2. Understand and appropriately utilize security technologies including access control systems, video management systems, incident reporting systems, computer aided dispatching, radio systems, and telephone systems.
3. 3. Monitors fire alarm systems, access control, infant abduction systems, and duress alarms for all facilities. Ensure 100% of duress alarms PMs are completed monthly. In addition, monitors alarms specific to facility operations such as boiler pressure low steam, O2 reserves, CHEMPACK storage, medical gases, bone freezer and dispatches appropriate staff or outside agency as necessary.
4. 4. Monitors surveillance cameras to ensure the security of the hospital campuses and off-site facilities. Dispatches Security Officers/Constables to investigate any suspicious activity. Controls access to the facilities based on operational procedures.
5. 5. Brief the Public Safety Department Director and Manager of any serious (injuries) or incidents where notifications were made.
6. 6. Completes employee identification badges, employee vehicle registration, issues appropriate parking decals and enters the information into the automated computer system.
7. 7. Collaborates with local and State agencies relative to Medical Center security investigations; directs and/or has agency personnel escorted to hospital buildings and premises
8. 8. All other duties as assigned within the scope and range of job responsibilities.

Required Education, Credential(s) and Experience

• Education: High School Diploma or GED
  
• Credential(s): CHSO-Basic within 1 year of hire if not already obtained
  
• Experience: Required: No experience required.
  

Preferred Education, Credential(s) and Experience

• Education: Associate Degree
  Criminal Justice
  
• Credential(s): Basic Life Support
  Certified Safety & Health Official
  
• Experience: Preferred: One (1) year experience as a Controller or Dispatcher in criminal justice, law enforcement, or related fields.

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