SECURITY OPERATIONS CENTER CORRECTIONAL SERGEANT

State of Arizona; Phoenix (AZ); On-site; USD 57,000 - 77,000; Full time

Benefits offered by this job

Vacation and sick leave

Parental leave

Health insurance

Retirement plan

Transit subsidy

Job summary

ARIZONA DEPARTMENT OF CORRECTIONS, REHABILITATION & REENTRY is seeking a Security Operations Center Correctional Sergeant in Phoenix. The role focuses on 24/7 incident response, information management, and coordination with law enforcement and agency partners.

Candidates must be current Correctional Sergeant with the agency, meet the listed requirements, and be prepared for a fast-paced, low inmate-contact setting with comprehensive training and benefits.

Qualifications

• Knowledge of security, custody and disciplinary practices in a correctional setting.
• Ability to apply crisis intervention techniques with inmates and staff.
• Strong interpersonal and communications skills in high-pressure environments.

Responsibilities

• Process, prioritize and analyze incoming information for 24/7 operations.
• Dispatch statewide radio transmissions and coordinate with internal and external partners.
• Support executive staff during significant incidents and maintain timely updates.

Skills

Security operations

Crisis intervention

Verbal communication

Team coordination

Job description

ARIZONA DEPARTMENT OF CORRECTIONS,

REHABILITATION & REENTRY

Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements.
The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness.

SECURITY OPERATIONS CENTER
CORRECTIONAL SERGEANT

Address:
Security Operations Center (SOC)
701 E. Jefferson St
Phoenix, Arizona 85034

Salary: $66,640.00

Grade: DC19

Closing Date: 11/09/2026

OPEN TO CURRENT ARIZONA DEPARTMENT OF CORRECTIONS, REHABILITATION & REENTRY EMPLOYEES ONLY
Ready to expand your impact beyond day-to-day facility operations? Join the Arizona Department of Corrections’ Security Operations Center and play a vital role in the agency’s bigger picture. You’ll gain valuable insight into agency operations, collaborate with government and media representatives and partners from across the country, and take on a varied, fast-paced role with less direct inmate contact. Become part of a dedicated team of professionals making a difference in public safety every day.
All applicants will be evaluated on the basis of training and experience.
Therefore, please note the following: Adequate work history identifying experience, duties, qualifications, selective requirements, and/or preferences must be reflected on the resume in order to receive applicable credit.
ALL RELEVANT INFORMATION IS SUBJECT TO VERIFICATION.

Manages and performs duties within the Arizona Department of Corrections, Security Operations Center (SOC); processes, prioritizes, and analyzes incoming information, determines reporting formats and personnel notifications, prepares and submits appropriate responses. It is a 24/7, 365 days operation tasked with responding to department Significant Incident Reports (SIR), information from law enforcement agencies as well as public inquiries. Uses statewide radio and telephone communications systems; operate and dispatch statewide radio transmissions, verifies and enters information, felony warrants, functions as a first line information manager providing command, control, and communications (C3), support to all levels of the organization as well as outside support agencies, provides after hours support for internal partners, including Community Corrections, Fugitive Services, and Electronic Monitoring Unit, is authorized and expected to make data inputs into such database systems such as ACIS and ACJIS. Supports executive staff during all prison significant incidents, emergency, crisis and contingency operations; providing time sensitive updates, coordination within the agency, and keeping support agencies informed when appropriate. Monitors, instructs, and directs Home Arrest inmates while keeping Community Corrections Officers informed. There is minimal inmate contact for these employees assigned to the SOC. Follows established procedures, policies, maintains databases, assists in training new personnel, and other duties appropriate to the assignment.

KNOWLEDGE OF: Security, custody and disciplinary practices and procedures in a correctional institution; Federal, State and agency laws, rules, regulations, policies and procedures governing controls of inmates; methods, techniques and practices of paraprofessional counseling and crisis intervention for inmates; principles and practices of supervision and work leadership; The use of self-defense and use of weapons and related defense and control equipment; practices and techniques of observing, detecting and defusing adverse actions by inmate populations.

SKILL IN/ABILITY TO: Apply and interpret security, custody and discipline measures for an institution; applying methods and techniques of paraprofessional counseling and crisis intervention for inmates and staff; applying methods and techniques of supervising; using and training in self-defense and use of weapons and related defense/control equipment; observing, detecting and defusing adverse actions by inmates; basic first aid measures, and use of devices for self and staff protection from serious health disorders; verbal and written communications as required by the duties and assignments in a correctional setting; interpersonal relationships within a correctional setting; maintaining a calm and even temperament during emergency situations.

Employees must currently be a Correctional Sergeant with the Arizona Department of Corrections, Rehabilitation and Reentry, have worked a minimum of 12 months at the current division/institution by the close date of the announcement, and received at least a meets expectations overall rating on their most recent performance evaluation.
Some positions require a medical/physical evaluation, psychological examination, pre-employment drug screening, and a background investigation prior to appointment.
In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter.
If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

• Vacation and sick days with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
• Exceptional retirement program
• Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
• An incentivized commuter club and public transportation subsidy program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Corrections Officer Retirement Plan (CORP).

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling [phone]. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.