Security Operations Center Coordinator - Abilene, TX

Convergint; Abilene (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Company holidays

Paid time off

Medical, Dental & Vision Plan

Life insurance

Wellness Program

401K Matching Plan

Tuition reimbursement

Parental leave

Vehicle reimbursement or company car

CSR Day

Cell phone reimbursement

Job summary

Convergint is seeking a full-time Security Operations Center Coordinator to join a culture that values growth and exceptional service. You will monitor security, observe events, dispatch personnel, and coordinate with management to ensure safety across facilities.

The role requires passing State and Federal licensing requirements, experience in security operations, and proficiency with Microsoft Office. It features rotating shifts and a supportive team environment.

Qualifications

• Must be a results driven individual.
• Ability to work independently and as part of a team.
• Acts as our “Customer’s best service provider” at all times.
• Ability to pass any State and Federal licensing requirements.

Responsibilities

• Observe and report emergency and non-emergency events.
• Monitor security and dispatch appropriate personnel.
• Coordinate with management on incidents and resolutions.
• Manage CCTV and badge access within the facility.
• Monitor emergency information systems.
• Work rotating shifts: 8:00am-4:00pm, 4:00pm-12:00am, 12:00am-8:00am.

Skills

Results-driven

Teamwork

Independent worker

Customer service orientation

Security awareness

Education

High School/GED or equivalent

Tools

Microsoft Office

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Operations Center Coordinator to join our amazing culture. As a Security Operations Center Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Command Center Operator.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What You’ll Do

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Must observe and report emergency and non-emergency events.
• Responsible for monitoring security.
• Dispatch appropriate personnel and notify the appropriate level of management.
• Reporting and dispatching; meet and coordinate with all appropriate parties regarding emergency and non-emergency situations.
• Manage CCTV to monitor all areas of the property inside and outside; monitor badge activities; by granting access to certain levels within the building and outside.
• Monitor the emergency information communications system for the facility.
• Rotating Shifts: 8:00am-4:00pm, 4:00pm-12:00am, 12:00am to 8:00am

What You’ll Need

• Must be a results driven individual.
• Ability to work independently and as part of a team.
• Acts as our “Customer’s best service provider” at all times.
• Ability to pass any State and Federal licensing requirements.
• Experience in one or more of the following industries preferred: electronic, fire alarm & life safety, building automation, and/or healthcare.
• Microsoft Office experience desired.
• Ability to identify and respond to security risks in a timely manner.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable0)
• Paid parental leave

Requirements

Education: High School/GED or equivalent experience

Must be able to work rotating shifts: 8:00am-4:00pm, 4:00pm-12:00am, 12:00am to 8:00am

Preferred Experience

• Previous experience in a similar role of 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare

Convergint is an Equal Opportunity Employer.