Security OfficerWarwick Rittenhouse Square a Marriott Bonvoy Hotel PA

Blue Sky Hospitality Solutions; Philadelphia (Philadelphia County); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Safety & Security Guard, where your primary role is to ensure the safety and comfort of hotel guests and staff. This position requires a friendly demeanor and a commitment to maintaining high standards of personal appearance and grooming. You'll engage with guests, respond to security alarms, and conduct safety checks throughout the property, all while adhering to established hotel protocols. If you thrive in a dynamic environment and are passionate about guest safety, this role offers a unique opportunity to make a meaningful impact in the hospitality industry.

Qualifications

• High School diploma or equivalent preferred with experience in hospitality.
• CPR and First Aid certification is a plus.

Responsibilities

• Provide protection for hotel guests and property while ensuring a sense of comfort.
• Maintain visibility and high personal grooming standards at all times.

Skills

Customer Service

Security Procedures

Communication Skills

Emergency Response

Education

High School Diploma or Equivalent

Tools

Two-way Radio

CCTV Monitoring

Job description

A Safety & Security Guard is responsible for providing protection for hotel guests, employees, and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility.

RESPONSIBILITIES:

1. Approach all encounters with guests and employees in a friendly, service-oriented manner.
2. Maintain regular attendance in compliance with Blue Sky Hospitality Solutions standards as required by scheduling, which will vary according to the needs of the hotel.
3. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
4. Comply at all times with Blue Sky Hospitality standards and regulations to encourage safe and efficient hotel operations.
5. Answer phone and dispatch in a timely manner, in addition to demonstrating proper two-way radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk/Night Auditor at all times.
6. Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
7. Maintain and review daily activity log.
8. Maintain confidentiality with respect to guest and Associate incidents.
9. Open secured areas for authorized personnel; check ID of visitors/Associates as necessary.
10. Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
11. Assist guests to their rooms or help guests enter their rooms.
12. Investigate room thefts, auto accidents/thefts, and assault complaints for guests (not for Associates); serve as the first responder, partnering with Department Head/Hotel leadership to write the incident report.
13. Assist outside agencies as necessary.
14. Provide escort.
15. Assist with intoxicated guests.
16. Be knowledgeable about hotel and guestroom locking systems.
17. Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
18. Challenge suspicious persons.
19. Conduct rounds checking for safety hazards, checking lights and door locks, and picking up items left on the property.
20. In partnership with Department Head/Hotel leadership, complete Incident/Accident Reports in a clear and concise manner.
21. Receive deliveries; deliver requested items to guest rooms as needed.
22. Handle items for “Lost and Found” according to the standards.
23. Work special functions, attend meetings, and/or perform other duties as required.

QUALIFICATIONS:

1. High School diploma or equivalent and/or experience in a hotel or a related field preferred.
2. CPR, First Aid, and Heimlich maneuver Certified (Preferred).
3. Ability to work all shifts as needed.