Security Officer - weekends

Partner's Healthcare; Middleborough (MA); On-site; USD 3,215,000 - 4,597,000; Full time

Job summary

Mass General Brigham is seeking a Security Officer for weekend shifts at The McLean Hospital Corporation. The role requires patrolling, enforcing regulations, reporting incidents, and coordinating with law enforcement as needed to maintain a safe environment for patients, visitors, and staff.

Candidates should have a Bachelor's degree in Criminal Justice or equivalent experience in hospital security, strong customer service, de-escalation, and communication skills, with a Class D driver's

Qualifications

• Bachelor's degree in Criminal Justice preferred.
• Experience in hospital security, police, or customer service.
• Knowledge of safety, security regulations, and incident reporting.
• Ability to respond to emergencies and de-escalate tense situations.
• Licensure: Class D Driver's License.

Responsibilities

• Provide a safe and secure environment by enforcing regulations and patrolling assigned areas.
• Investigate complaints or potential criminal conduct; assist in restraining patients as necessary.
• Prepare and submit complete incident reports; maintain logs and documentation.
• Dispatch and coordinate security personnel using integrated systems.
• Respond to medical emergencies and assist in restraints when authorized.
• Protect valuables and maintain evidence custody and chain of custody.

Skills

Customer service

Interpersonal communication

De-escalation

Multitask

Problem-solving

Critical thinking

Writing skills

Computer skills

Community policing

Teamwork

Education

Bachelor's degree in Criminal Justice

Job description

Site: The McLean Hospital CorporationMass General Brigham

Job Summary

16 hrs weekends

• Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas.
• Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services.
• Possesses and exhibits excellent customer service skills.
• If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.
• Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintains strict confidentiality standards at all times.
• Investigates thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized, will make arrests as appropriate; participates in subsequent court proceedings as required.
• -Prepares and submits written reports in a complete and accurate manner; makes notations in the log of all incidents; keeps the Supervisor informed at all times.
• -Maintains accountability for valuables/property and forms of evidence coming into the incumbent's custody; ensures safekeeping; maintains documentation.
• -Performs as Dispatcher utilizing "state-of-the-art" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• -Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized, assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• -Voluntary participation in various departmental committees, task forces, and teams.

Qualifications

EducationBachelor's Degree Criminal Justice preferred

Can this role accept experience in lieu of a degree?No

Licenses and CredentialsClass D Passenger Vehicle Driver's License [State License]

ExperienceExperience in hospital, security/police, emergency medical or customer services 3-5 years preferred

Knowledge, Skills and AbilitiesStrong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others. Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression. Works effectively both independently and in teams. Able to multitask. Strong problem-solving skills. Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes. Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible. Displays a positive image, tact, and diplomacy, actively listens, and articulates effectively. Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices. Strong writing skills to provide and maintain documentation to support data. Intermediate computer skills: typing and use of database software.

Additional Job Details (if applicable) 16 hr weekendsRemote Type OnsiteWork Location 52 Oak StreetScheduled Weekly Hours 16Employee Type RegularWork Shift Day (United States of America)Pay Range $23.34 - $33.37/HourlyGrade 5

EEO Statement: 1600 The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.