Security Officer - Nights

Brigham and Women’s Faulkner Hospital; Boston (MA); On-site; USD 31,000 - 44,000; Full time

Job summary

Brigham and Women's Faulkner Hospital is seeking a Night Security Officer to maintain a safe environment for patients, staff, and visitors. The role involves patrols, enforcing security regulations, and reporting hazards in a timely manner.

Applicants should have 3–5 years in hospital security or related fields, a Class D Driver's License, and strong interpersonal and writing skills. This is a 40-hour on-site night position with an hourly pay range shown.

Qualifications

• Bachelor's degree in Criminal Justice preferred; experience cannot replace a degree.
• Class D Driver's License required.
• 3–5 years experience in hospital security, police, emergency medical, or customer service.
• Strong interpersonal and writing skills are essential.

Responsibilities

• Patrols assigned areas and enforces hospital security regulations.
• Investigates complaints or potential criminal conduct; reports findings.
• Assist in restraining patients as necessary within policy.
• Prepare complete incident reports and maintain logs.
• Operate dispatch and security systems to coordinate responses.
• Support victims and assist during emergencies when needed.

Skills

Interpersonal skills

Customer service

De-escalation

Teamwork

Multitasking

Problem solving

Analytical thinking

Written communication

Documentation

Computer skills

Education

Bachelor's degree in Criminal Justice

Job description

Site: Brigham and Women's Faulkner Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

40 hour Nights - Tuesday - Saturday
Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas.
Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services.
Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.
Patrols assigned areas, giving particular attention to those areas where security problems have occurred.

• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintains strict confidentiality standards at all times.
• Investigates thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized, will make arrests as appropriate; participates in subsequent court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in the log of all incidents; keeps the Supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into the incumbent's custody; ensures safekeeping; maintains documentation.
• Performs as Dispatcher utilizing “state-of-the-art” integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized, assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in various departmental committees, task forces, and teams

Qualifications

Education
Bachelor's Degree Criminal Justice preferred
Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Class D Passenger Vehicle Driver's License [State License]

Experience

Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred

Knowledge, Skills And Abilities

• Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.
• Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression.
• Works effectively both independently and in teams. Able to multitask.
• Strong problem-solving skills.
• Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.
• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
• Displays a positive image, tact, and diplomacy, actively listens, and articulates effectively.
• Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation to support data.
• Intermediate computer skills: typing and use of database software.

Additional Job Details (if Applicable)

Remote Type: Onsite

Work Location: 1153 Centre Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Night (United States of America)

Pay Range: $22.22 - $31.71/Hourly

Grade: 5

EEO Statement

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.