Security Officer - Waldorf Astoria New York

Hilton Worldwide, Inc.; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

The Waldorf Astoria New York seeks a dedicated Security Officer to ensure the safety of guests and team members through vigilant patrol, emergency response, and courteous engagement. This role is critical to maintaining a secure and welcoming environment in line with the hotel's prestigious reputation.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Employee stock purchase program (ESPP)

Career growth and development opportunities

Go Hilton travel discount program

Qualifications

• Keep calm in high-pressure situations to ensure safety.
• Work independently with diligence in managing security tasks.
• Engage with guests to ensure they feel secure and valued.

Responsibilities

• Patrol interior and exterior of the property for safety risks.
• Respond promptly to emergencies and ensure proper documentation.
• Engage with guests professionally and address their security inquiries.

Skills

Attention to detail

Strong communication skills

Proactive approach

Calmly handling emergencies

Education

Valid FLSD – COF – T89 License

OSHA General Industry Authorized Trainer certification

CPP (Certified Protection Professional) certification

Job description

Security Officer - Waldorf Astoria New York

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

As a Security Officer, you will play a critical role in ensuring the safety and security of both guests and team members, while contributing to a secure and peaceful environment throughout the hotel property. Your attention to detail and proactive approach will support our goal of achieving Forbes 5-Star status by creating a safe and welcoming atmosphere where guests feel at ease. You will take pride in providing exemplary service, engaging with guests in a refined and genuine manner, anticipating their needs, and ensuring that their security concerns are handled promptly and discreetly. Your presence and vigilance will contribute to an exceptional guest experience and reinforce the hotel’s commitment to both luxury and safety.

What will I be doing?

As a Security Officer, you will be responsible for performing the following tasks to the highest standards:

• Patrol both the interior and exterior of the hotel property, observing and identifying potential safety and security risks, as well as any undesirable conditions.
• Respond promptly to emergency situations, including safety hazards, fires, medical emergencies, and threats to life or property, ensuring a calm and efficient resolution.
• Promote and enforce safe work practices for both team members and guests to maintain a secure environment.
• Initiate preliminary investigations into incidents, ensuring all details are gathered accurately.
• Write detailed reports and ensure the accuracy of necessary documentation, maintaining thorough records.
• Address and resolve guest inquiries, concerns, and requests in a timely, friendly, and professional manner, always engaging with guests with refinement and a genuine interest in their safety and comfort.
• Anticipate and address guest security needs in a discreet, proactive manner, ensuring a seamless experience.

The rate of pay for this role is $30.3017- $40.4023 Per Hour and is based on applicable and specialized experience.

What are we looking for?

We are looking for a Security Officer who is dedicated to upholding the highest standards of safety and security while delivering exceptional service aligned with our goal of achieving Forbes 5-Star recognition. This role requires someone who approaches every guest interaction with refinement, attentiveness, and a genuine sense of interest in ensuring their well-being. The ideal candidate will be vigilant, proactive, and poised, with the ability to handle emergency situations with calm and professionalism. You will contribute to the hotel’s reputation for safety, luxury, and extraordinary service while ensuring that all team members and guests feel secure and well cared for.

The following reflects the required and / or preferred certificates, licensures, and experience:

• Valid FLSD – COF – T89 License is required.
• OSHA General Industry Authorized Trainer certification preferred.
• CPP (Certified Protection Professional) certification preferred.
• A keen eye for detail with the ability to identify potential security risks and safety hazards quickly and accurately.
• A proactive, vigilant approach to maintaining a secure environment while still delivering friendly and professional guest service.
• Ability to handle high-pressure situations calmly and efficiently, ensuring a safe outcome.
• Strong communication skills, with the ability to interact with both guests and team members in a courteous and professional manner.
• A refined demeanor with the ability to engage guests in a genuine, approachable, and calm manner, ensuring they feel secure and valued.
• A commitment to confidentiality, professionalism, and high ethical standards.
• Ability to work independently, showing initiative and responsibility in managing security-related tasks and incidents.
• Flexibility to work various shifts, including nights, weekends, and holidays as required.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.

About the company

Hilton is a global brand of full-service hotels and resorts and the flagship brand of American multinational hospitality company, is a leading global hospitality company with a portfolio of 18 world-class brands.

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