Security Officer Team Leader

Milwaukee Succeeds; Milwaukee (WI); On-site; USD 24,796 - 35,817; Full time

Job summary

Sixteenth Street Community Health Center in Milwaukee is seeking a security supervisor to support the Security Manager. You will lead security staff, maintain a safe environment, and ensure friendly service to staff, patients, and visitors.

Responsibilities include patrolling agency sites, greeting visitors, preparing reports, and training personnel according to SSCHC policies. Flexibility for irregular hours and ability to work independently are required.

Qualifications

• Must be at least 18 years old.
• Must have valid Wisconsin driver’s license and current auto insurance.
• High school diploma or GED.
• Must have basic reading and writing skills for reports.
• English language proficiency for security purposes.
• Bilingual Spanish/English preferred.
• Must follow written and oral instructions.

Responsibilities

• Provide security services to staff, employees, clients, patients, volunteers and visitors.
• Maintain a friendly, congenial attitude and assist clients and patients.
• Perform basic patrolling at SSCHC agency sites and other required locations.
• Work hours include 7:00 A.M.–11:00 P.M. weekdays, and varied weekend shifts.
• Greet clients and direct them to destinations; report incidents and paperwork.
• Train staff per SSCHC policies to ensure a safe environment.
• Oversee security operations in absence of Security Manager; coordinate with leadership.

Skills

Supervisor experience

Team building

Motivation

Bilingual Spanish/English

Education

High school diploma or GED

Job description

SSCHC is looking for a strong individual with previous supervisor experience in security to support the Security Manager. Candidates with strong team building and motivation experience should apply. We offer a competitive salary and benefits package.

Responsibilities

• The mission of a security officer is to support the Sixteenth Street Community Health Center by providing security services to staff, employees, clients, patients, volunteers and visitors.
• All services are to be provided in such a manner as to demonstrate a friendly, congenial attitude. Conversations and personal contacts are to provide the clients and patients with the distinct impression that being of service is a pleasure. Officers should take into consideration the safety and security of all staff, employees, patients, clients, volunteers, visitors, and assets.
• Perform basic patrolling at SSCHC Agency Sites: Chavez, Parkway, WIC, and anywhere else deemed necessary.
• Security officers are required to work 7:00 A.M. - 11:00 P.M., Monday through Friday, 7:00 A.M. - 6:00 P.M., on Saturday and 10:30 A.M. – 6:00 P.M. on Sunday. Notice will be given when security is necessary for extracurricular events.
• Greet clients, patients and visitors and provide them with general service location information and direct them to the appropriate destination.
• All Security Officers are responsible for training in accordance with Security and SSCHC policies and procedures to provide a safe and secure environment.
• Maintain and assure a safe and quiet environment for staff, patients, and clients.
• Prepare daily activity reports, incident reports, field interview cards, FYI reports; conduct on-site investigations and complete any other paperwork necessary.
• Building Patrol will include, but is not limited to, the following: A systematic review of doors, windows, lighting, safety/emergency equipment, and parking lots. Look for physical hazards, threats, problems, suspicious behavior/items, and changes in the environment.
• Warn all violators of infractions, such as loitering, smoking, or carrying forbidden articles, parking violations, etc.
• Observe all departing personnel for safety and to guard against theft of clinic property.
• Call the police when visitors pose a threat to others.
• Document and report all significant security and facility-related incidents to the Security Manager.
• Secondary responder to alarm calls, discuss with police if necessary and debrief Security Manager and/or Vice President of Human Resources.
• Responsible for immediately contacting on-call facilities staff if alarm was resulted by or affected a facilities or maintenance related issue.
• Assist with the administration of alarm access code system and monitor opening and closing reports from MAC.
• Interim oversight of Security department and staff in absence of Security Manager. This includes but not limited to:
  • Time and Attendance approval
  • Corrective Actions
  • Camera System review (with Security Manager’s/ Vice President of Human Resources’ approval)
  • Periodic checks of all buildings to ensure officers are performing duties as required by the agency
  • Provide officers with feedback as necessary and discuss escalated matters with Security Manager
  • Participate in Safety Committee meetings

Qualifications

• Must be at least 18 years old.
• Must have a valid Wisconsin driver's license and current auto insurance.
• High school diploma or GED.
• Must have basic reading and writing skills needed for completing reports.
• Must have good comprehension of the English language (ability to speak, read and write it) for security purposes.
• Bilingual –Spanish/English preferred.
• Must be able to follow written and oral instructions.
• Dependable and of good character.
• Considerable tact and human relation skills dealing with all levels of management, employees and the public.
• Ability to work independently and with minimal supervision.
• Must be able to work irregular hours.

Sixteenth Street Community Health Centers is an equal employment opportunity employer.