Security Officer Tactical

Banner Health; Phoenix (AZ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare is seeking Tactical Officers to ensure safety and security within their facilities. This role involves responding to emergencies, conducting investigations, and utilizing advanced de-escalation techniques to manage conflicts effectively. Ideal candidates will have a strong background in law enforcement or military service, coupled with exceptional critical thinking and customer service skills. Join a dedicated team that plays a vital role in maintaining a safe environment for patients, staff, and visitors while enjoying the benefits of a supportive work culture.

Qualifications

• 3 years of law enforcement or military experience or 7 years of hospital security experience required.
• Must possess strong critical thinking and monitoring skills.

Responsibilities

• Respond to violent incidents and direct security response.
• Conduct investigations and prepare reports on security incidents.
• Patrol facility and monitor for unauthorized activities.

Skills

Critical Thinking

De-escalation Techniques

Patrol Skills

Interpersonal Skills

Customer Service Orientation

Education

High School Diploma

Law Enforcement or Military Experience

Hospital Security Experience

Tools

Security Equipment

Job description

Primary City/State: Phoenix, Arizona

Department Name: Security Special Ops Div-Corp

Work Shift: Varied

Job Category: Facilities, Environmental Services, and Culinary

Great careers are built at Banner Health. There’s more to health care than doctors and nurses. We support all staff members as they find the path that’s right for them. Apply today, this could be the perfect opportunity for you.

Tactical Officers are specialized security officers with advanced training in de-escalation techniques, advanced non-lethal defensive systems, defensive tactics, and critical thinking skills.

MUST BE AVAILABLE FOR UPCOMING PHYSICAL ASSESSMENT TEST! Successful candidates will also be physically fit and able to maintain sufficient physical fitness to successfully pass the upcoming Cooper Institute Physical Fitness Assessment Test (1.5 mile run, push-ups, sit-ups, vertical jump, and 300 meter run) before selection to the Tactical Officer Certification Course and on a bi-annual basis to retain employment in the Tactical Operations Unit (TOU).

This team works 12 hour shifts (for both days and nights), a 18%-night shift differential when you work a minimum of 2 hours in the night shift “window” which is 7pm to 7am.

DAY SHIFTS:

1. Shift A: (Sun-Wed) Sun - Tues 6 am-6 pm, then ½ Wed 6 am- 12 noon
2. Shift B: (Wed-Sat) ½ Wed - 12 noon-6pm, then Th- Sat 6 am-6 pm

NIGHT SHIFTS:

1. Shift C:(Sun-Wed) Sun - Tues 6pm-6am, then ½ Wed (6 pm- 12 midnight)
2. Shift D: (Wed-Sat) ½ Wed 12 midnight - 6 am, then Thur- Sat 6pm-6am

• Night Shift gets 18% differential

POSITION SUMMARY
This position will be assigned primarily to the Emergency Department and will serve as the first responder to the most violent and dangerous security incidents occurring throughout the facility and the campus. When the incident involves anyone other than a patient, the Tactical Officer will be responsible for directing the security response to the violent incidents. The tactical officer will be the primary liaison with law enforcement during critical incidences. This position will assist with patrol functions across the campus; the welfare and safety of personnel and patients; investigations of critical incidents; provide security assistance to employees, patients and visitors and secures doors as needed.

CORE FUNCTIONS

1. Apprehends suspects in cases of conflict, escalation or unauthorized entry into buildings and work areas, malicious mischief, or other violations. Conducts investigations and prepares investigative reports.
2. Serves as the primary point of contact with law enforcement during critical incidents.
3. Monitors and assesses situations and determining appropriate response. Utilizes critical thinking skills in emergency and stressful situations.
4. Patrols facility buildings and grounds watching for unauthorized persons, fires and unusual occurrences; and reports emergencies immediately upon discovery.
5. Utilizes verbal de-escalation techniques and advance workplace violence mitigation skills and tactical skills in security, emergency and conflict situations.
6. Investigates and completes written reports of complaints, critical security incidents and unusual activities involving patients, employees and visitors; submits all reports to the security leadership by the end of the shift in which the report occurs. Maintains an accurate log of all relevant security activities during each shift.
7. Escorts patients, visitors and employees as needed. Assists medical staff in restraining and handling disturbed patients.
8. Enforces security rules and regulations, to patrol grounds by foot or in a vehicle, to react quickly and calmly in emergency situations, to communicate effectively, and to prepare concise incident reports. Follows instructions and follows safe work practices. Acts as a point of contact for other officers as needed.
9. Position reports directly to the Security Director. This position interacts internally with staff, physicians, visitors, volunteers and patients. External customers are law enforcement agencies and emergency service agencies. The position is system wide and officers may be assigned to work at any facility as needed.

MINIMUM QUALIFICATIONS

Must possess a valid driver’s license and be eligible for coverage under the company auto insurance policy.

Must possess strong knowledge and understanding of security as normally obtained by a minimum of three years of law enforcement or military experience or seven years of hospital security experience. Requires successful completion of Banner Health’s Tactical Officer certification training upon hire. Requires ability to demonstrate and successfully use all required competencies annually. Must possess interpersonal skills and be customer service oriented in all contacts with patients, visitors and staff. Requires advanced critical thinking, monitoring skills and ability to quickly assess situations and determine appropriate response in escalated conflict, security and emergency situations. Must be able to demonstrate the ability to perform physical requirements of the position. Capabilities will be demonstrated through the successful completion of similarly related skills testing. Employees hired on or after January 1, 2019 will need to successfully demonstrate the physical requirements before starting in the role. Employees hired before January 1, 2019 must be able to successfully demonstrate the physical requirements by December 31, 2019. If upon initial evaluation, an employee is unable to successfully demonstrate the physical requirements, there will be a quarterly assessment administered. This physical skills assessment will then be conducted on an annual basis and employees must successfully meet the requirements to remain in role.

PREFERRED QUALIFICATIONS

Prefer experience in a health care setting.
Additional related education and/or experience preferred.

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