Security Officer Supervisor

Middleton Place; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Job summary

Signal of PA and NJ is seeking a Security Officer Supervisor to provide leadership, oversee daily security operations, assign posts, and ensure incidents are managed promptly.

You will train officers, conduct inspections, coordinate with management and clients, and enforce security policies while maintaining confidentiality. This full-time role requires flexibility for nights and weekends and offers on-the-job training and opportunities for career advancement.

Qualifications

• High school diploma or equivalent required.
• Experience in supervisory or leadership roles preferred.
• Strong communication and organizational skills required.

Responsibilities

• Oversee daily security operations and protect personnel, property, and assets.
• Assign posts, shifts, and responsibilities; monitor staff performance.
• Conduct inspections of entrances, equipment, and patrol routes; respond to incidents.

Skills

Leadership

Supervisory

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Security Officer Supervisor– Hiring Immediately | Eastern PA

Providing Peace of Mind in Every Community

Signal of PA and NJ is growing — and we’re searching for dedicated people to join our team. Whether you're experienced or new to the industry, we provide on-the-job training, career development, and advancement opportunities.

Position Overview

The Security Officer Supervisor is responsible for the strategic oversight and day-to-day management of our operational support functions. This role entails:

• Supervise security officers— assign posts, shifts, patrol areas, and daily responsibilities.
• Monitor staff performance— ensure officers are alert, professional, properly uniformed, and following procedures.
• Conduct inspections— check entrances, exits, restricted areas, equipment, and patrol routes.
• Respond to incidents— take command during thefts, disturbances, emergencies, accidents, fires, or other security situations.
• Write and review reports— ensure accurate incident, daily activity, and shift reports are completed.
• Enforce security policies— make sure employees, visitors, and contractors follow site rules..
• Train and coach officers— provide orientation, refresher training, and guidance on emergency procedures.
• Communicate with management and clients— report security concerns, incidents, staffing issues, and recommendations.
• Coordinate with police/fire/EMSwhen an emergency requires outside assistance.
• Handle scheduling and staffing— manage call-outs, overtime, post coverage, and shift changes.
• Maintain security equipment— report problems with cameras, radios, alarms, access-control systems, and other equipment.
• Conduct investigationsinto security violations, complaints, suspicious activity, or workplace incidents.
• Maintain confidentialityregarding sensitive information, security procedures, and incidents.
• Prepare shift briefingsand ensure important information is passed from one shift to the next.
• Promote a safe and professional environmentfor employees, visitors, customers, and the property.

The Supervisor works closely with the Operations Team, Human Resources, Scheduling Department, and Executive Leadership to ensure personnel have the vehicles, equipment, and logistical support necessary to provide exceptional service while maintaining compliance, safety, and operational readiness.

This position requires strong leadership, exceptional organizational skills, and the ability to respond quickly to changing operational needs in a fast-paced security environment.

Essential Duties and Responsibilities

Operational Support

• Oversees daily security operations to ensure effective protection of personnel, property, and assets.
• Coordinates security coverage, post assignments, patrols, access control, and response to security incidents.
• Responds to emergencies, alarms, disturbances, and other security-related situations.
• Conducts routine security inspections and identifies potential risks or vulnerabilities.
• Ensures security equipment, communication systems, surveillance systems, and other resources are operational.
• Provides operational support to management and assists with implementing security procedures and site-specific requirements.

Supervision & Leadership

• Supervises, directs, and supports Security Officers during assigned shifts.
• Assigns posts and responsibilities based on operational needs and staffing requirements.
• Provides training, coaching, guidance, and performance feedback to security personnel.
• Monitors employee attendance, appearance, conduct, professionalism, and adherence to assigned duties.
• Conducts shift briefings and ensures effective communication between officers and management.
• Addresses performance, conduct, and staffing issues in accordance with company policies and procedures.
• Leads by example and promotes teamwork, accountability, professionalism, and excellent customer service.

Compliance & Safety

• Ensures security personnel comply with company policies, post orders, safety procedures, and applicable laws and regulations.
• Enforces established access-control, emergency response, workplace safety, and security procedures.
• Conducts inspections to identify unsafe conditions, security vulnerabilities, and policy violations.
• Ensures incidents, accidents, safety concerns, and security violations are promptly reported and documented.
• Coordinates with management and emergency response agencies when necessary.
• Promotes a safe and secure environment for employees, visitors, contractors, and property.
• Maintains confidentiality and protects sensitive security and operational information.

Administrative Responsibilities

• Completes, reviews, and maintains accurate daily activity reports, incident reports, shift logs, and other required documentation.
• Maintains accurate records of staffing, attendance, post assignments, equipment, and security incidents.
• Communicates shift activities, concerns, and significant incidents to management in a timely manner.
• Assists with scheduling, staffing adjustments, call-offs, overtime, and post coverage.
• Reviews reports submitted by Security Officers for accuracy, completeness, and compliance with established standards.
• Assists management with investigations, audits, inspections, and security-related projects.
• Maintains required training and personnel documentation.
• Performs other administrative and security-related duties as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Supervisory or leadership experience.
• Valid driver's license with an acceptable driving record.
• Strong computer proficiency, including Microsoft Office products.
• Excellent organizational, communication, and problem-solving skills.
• Ability to prioritize multiple projects in a dynamic environment.

Preferred

• Strong knowledge of security procedures, access control, emergency response, and incident management.
• Ability to supervise, train, coach, and motivate security personnel effectively.
• Excellent communication, interpersonal, and customer service skills.
• Strong decision-making, problem-solving, and conflict-resolution abilities.
• Ability to remain calm, professional, and effective during emergencies or high-pressure situations.
• Strong organizational skills with the ability to prioritize multiple responsibilities.
• Proficiency in preparing incident reports, daily activity reports, logs, and other security documentation.
• Working knowledge of workplace safety practices and applicable security regulations.
• Ability to use computers, email, security software, surveillance systems, radios, and other security technology.
• Strong attention to detail and ability to identify potential security and safety risks.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime as required.
• Valid driver's license, if required by the position.
• Current security officer/supervisor license or certification, where required by state or local regulations.
• CPR/AED and First Aid certification preferred.
• Bilingual or multilingual skills preferred, depending on the facility and workforce.
• Previous experience in security, law enforcement, military, public safety, or a related field.
• Previous supervisory or leadership experience, preferably in a security or operations environment.

Knowledge, Skills & Abilities

• Strong leadership and decision-making abilities.
• Excellent planning, coordination, and organizational skills.
• Ability to anticipate operational needs and proactively solve problems.
• Strong analytical skills with the ability to evaluate fleet performance and operating costs.
• Ability to build positive working relationships across departments.
• Strong attention to detail and commitment to accountability.
• Ability to maintain confidentiality regarding company operations and client information.
• Ability to remain calm and effective during emergencies and rapidly changing operational conditions.

Work Environment

This position operates in both office and field environments and requires regular travel between company facilities, client locations, maintenance vendors, and deployment sites. The Security Officer Supervisor is expected to respond to time-sensitive operational issues and support emergency deployments when necessary.

Core Values

The Security Officer Supervisor is expected to exemplify our core values by demonstrating integrity, accountability, professionalism, teamwork, adaptability, and a commitment to operational excellence. Every decision should support the company’s mission of delivering exceptional service while protecting our clients, employees, and community.

The Security Officer Supervisor is entrusted with the authority necessary to maintain the operational readiness, safety, and accountability of our fleet and logistical resources. This position exercises independent judgment within established company policies and procedures and collaborates with Executive Leadership on matters involving significant expenditures or strategic decisions.

Requirements

To be considered, candidates must:

• Be 18+ years old

• Have a valid driver’s license, reliable transportation, and a clean driving record (no moving violations/accidents within 36 months)

• Pass a background check and drug test

• Be able to stand, walk, sit, and drive for 10-hour shifts

• Be comfortable using a smartphone and computer

• Be professional, punctual, and customer-service oriented

About Signal of PA and NJ

Signal is the world’s most innovative security company, built on values of Passion, Serving, Learning, Relationships, and Honesty & Integrity. We believe in developing our Team Members and helping them build fulfilling careers.

You’ll be supported from day one through structured training, mentorship, and leadership development. When you join Signal, you’re joining a team dedicated to protecting our communities while helping you reach your goals.

Equal Opportunity Employer

Signal provides equal employment opportunities to all Team Members and applicants. We do not discriminate based on race, color, sex, sexual orientation, age, religion, national origin, disability, marital status, veteran status, or any basis prohibited by law.