Security Officer Rover

Heritage-Hotels-Resorts; Santa Fe (NM); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

25% 401(k) match

Employee discounts across Heritage

Complimentary meals during shifts

Free employee parking

Maternity & paternity leave

Job summary

Heritage Hotels & Resorts in Santa Fe, NM, seeks a Security Officer Rover to patrol hotel assets, ensuring a secure, welcoming environment for guests and staff across both guest areas and back-of-house spaces. The role requires vigilance, professional demeanor, and strong guest service.

You will respond to incidents, monitor activities, assist guests and employees, and document all actions. Collaboration with Security leadership and Facilities supports safe operations and high service standards.

Qualifications

• High school diploma or equivalent required.
• CPR certification and NM driver's license required.
• Strong observation, communication and problem-solving skills.
• Ability to remain calm, professional and service-oriented in high-pressure situations.
• Experience in security, hospitality, law enforcement or guest service preferred.
• Experience in hotels, resorts or hospitality environments preferred.

Responsibilities

• Conduct routine interior and exterior patrols of hotel assets on foot or by vehicle.
• Maintain a visible, professional security presence in guest-facing areas.
• Respond to incidents, emergencies and security-related concerns promptly.
• Assist guests and staff with directions, escorts and safety needs.
• Prepare detailed incident reports and daily activity logs.
• Coordinate with Security leadership and other departments to maintain safety.

Skills

Observation skills

Communication skills

Problem solving

Report writing

Customer service

Calm under pressure

Education

High school diploma or equivalent

CPR Certification

New Mexico Driver’s License

Tools

CPR Certification

Job description

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you are calm, observant and committed to creating safe environments, we invite you to grow with us.

Why This Role Matters

The Security Officer Rover plays a critical role in maintaining the safety, security and overall guest experience across hotel and hospitality assets. This position is responsible for conducting highly visible patrols throughout guest areas, back‑of‑house spaces, parking areas, restaurants, event venues and exterior grounds to help ensure a safe, welcoming and secure environment for guests, employees, tenants and visitors.

This role serves as a mobile support presence for the Security team, responding to incidents, assisting with emergencies, monitoring property activity and proactively identifying safety or operational concerns. The Security Officer Rover must maintain professionalism, strong situational awareness and exceptional guest service while supporting the operational standards and culture of the property.

What You’ll Do

• Conduct routine interior and exterior patrols of hotel and hospitality assets on foot or by vehicle as assigned.
• Maintain a visible and professional security presence throughout guest-facing and operational areas.
• Monitor for suspicious activity, safety hazards, unauthorized access, disturbances or policy violations and take appropriate action.
• Respond promptly and professionally to guest concerns, disturbances, emergencies, accidents and security-related incidents.
• Support crowd management and security coverage for meetings, events, banquets, entertainment venues and high‑traffic areas.
• Assist guests, employees and visitors with directions, escorts, lockouts, safety concerns and general assistance requests.
• Observe and report maintenance, housekeeping, lighting, environmental or operational issues that may impact safety or guest experience.
• Complete detailed and accurate incident reports, daily activity logs and documentation in accordance with company standards.
• Partner closely with Security leadership, Operations, Facilities, Housekeeping and other departments to maintain safe and efficient operations.
• Monitor parking areas, loading docks, entrances, stairwells and other sensitive or restricted‑access locations.
• Enforce company policies, property rules and safety procedures while maintaining professionalism and sound judgment.
• Support emergency response procedures including evacuations, medical incidents, fire alarms, severe weather and crisis situations.
• Maintain confidentiality and discretion regarding all guest, employee and company matters.
• Remain alert and attentive throughout shifts while adapting to changing operational and security needs.
• Assist with additional security or operational responsibilities as assigned.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits, including a 25% 401(k) match!
• Generous employee discounts across Heritage hotels, restaurants, spa and retail!
• Complimentary meals during scheduled shifts!
• Free employee parking!
• Maternity & paternity leave!
• Supportive team culture with opportunities for growth and advancement!
• A workplace rooted in New Mexico pride and community values!

Requirements

• High school diploma or equivalent required.
• Previous security, hospitality, law enforcement, military or guest service experience preferred.
• Experience working in hotels, resorts, entertainment venues or hospitality environments preferred..
• Current CPR Certification and valid New Mexico Driver’s License required.
• Strong observation, communication and problem-solving skills.
• Ability to remain calm, professional and service-oriented in high-pressure situations.
• Strong situational awareness and sound decision‑making abilities.
• Excellent guest service and interpersonal communication skills.
• Ability to write clear and accurate reports and documentation.
• Ability to work independently while collaborating effectively with a team.
• Basic computer and technology proficiency.
• Ability to maintain confidentiality and professionalism at all times.
• Flexibility to work evenings, weekends, holidays and varied shifts as operational needs require.