Security Officer - PT - Anne Arundel Med Ctr

luminishealth; Annapolis (MD); On-site; USD 32,000 - 54,000; Full time

Job summary

Luminis Health is seeking a Security Officer to protect patients, staff, visitors, and hospital property across the Medical Center. You will monitor CCTV, respond to emergencies, conduct weapon screenings, and support patient transport while coordinating with leadership.

The role requires crisis intervention skills, incident reporting, and adherence to safety standards in a patient‑centered care environment. Training and potential shift flexibility are included.

Qualifications

• Must have high school diploma or equivalent; substitution by one extra year of verified security experience may be allowed.
• Strong verbal, interpersonal communications skills and excellent customer service.
• Conflict Management training and ability to de-escalate and safely stabilize situations within six months.

Responsibilities

• Provide personal and asset protection for patients, visitors, and employees throughout the Medical Center facility.
• Respond to emergency calls following established guidelines; assist with patient restraints as needed.
• Manage emergency situations and execute disaster plans; notify leadership as required.
• Conduct preliminary investigations into thefts and other misconduct by questioning involved individuals.
• Prepare and submit written reports, investigations, and daily events timely and accurately.
• Keep supervisor informed at all times; maintain logs, reports, and emails per policy.
• Conduct weapons and contraband screening to ensure a safe environment of care.
• Participate in crisis intervention to restore order while considering life-span development.
• Educate staff on safety topics and train new Officers on policies and procedures.
• Patrol main campus and satellite facilities; inspect fire extinguishers, alarm systems, CCTV, and security equipment.
• Maintain accountability for valuables/evidence; secure items and document appropriately.
• Assist with keys, contractor badges, traffic control, parking enforcement, and building systems.
• Readiness to secure helicopter landing area and escort medical personnel to patient locations.
• Provide safety escorts and assistance for staff, visitors, and patients as requested.
• Contribute to department goals and adhere to policies, procedures, safety standards.
• Perform fire drills as required; may work other shifts.
• Adhere to Luminis Health RISE values: Respect, Inclusion, Service, and Excellence.

Skills

Verbal interpersonal communications

Customer service

Emergency response

Education

High school diploma or equivalent

Experience substitution option

Job description

To provide personal and asset protection for patients, visitors, and employees throughout the Medical Center facility, and to prevent any potentially hazardous conditions through continuous monitoring of all areas. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Maintains personal and asset security by conducting complete and through hazard surveillance rounds with strong emphasis on protecting patients, staff, and hospital property. Monitor radio communication, telephone, and written notes for daily information; uses various methods of communication to include electronic and manual. When stationed in the Control Center responsible for the continuous monitoring of the CCTV for unwarranted actions and maintain the written/computer logs and email correspondence as per established policy. Responds timely to all emergency calls throughout the facility following established guidelines. Respond quickly, calmly, and effectively in emergency situations, including assisting with patient restraints as needed. Manage emergency situations and ensure execution of disaster plans; notify appropriate leadership of emergency situations. Conducts preliminary investigation into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents. Keeps supervisor informed at all times. Prepares and submits written reports, investigations, and daily events in a complete, timely and accurate manner. Logs all responses and incidents. Conducts various levels of personal safety screening for weapons, contraband and any other unauthorized items permitted in the facility using different forms of manual and electronic screening devices to ensure a safe environment of care to heal, work and learn. Participates in crisis intervention with staff, patients, visitors, and others, to restore and maintain order as quickly and safely as possible by applying the knowledge of growth and development across the life span to the care of patients. Provides staff education on safety topics and trains new Officers in all department policies and procedures. Performs regular patrols of assigned areas on main campus and its satellite office buildings and regularly inspects designated facilities, fire extinguishers, helipads, alarm systems, close circuit cameras, and other security equipment as required; address and/or report any concerns and or issues. Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping, and maintains documentation. Assists with keys, verify and issue contractor badges, provide on campus traffic control, parking enforcement, monitors building systems. Readies and secures helicopter landing area. Escorts medical personnel to patient location. Provides support for patient transport. Provides safety escorts and assistance for staff, visitors and patients as requested. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Perform fire drills as required. May have to work other shifts, as necessary. Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence.

Attend staff meetings and complete mandatory in-services, requirements, and competency evaluations on time. Understands regulatory requirements regarding compliance and all other laws and regulations that apply to the organizational operations (e.g., Code of Conduct) and how these regulations apply to the individual's role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes. Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community.

Educational/Experience Requirements:

• High school diploma or equivalent required; however, candidates without a diploma or equivalent may substitute one additional year of verified security experience.
• At least one (1) year of Health care Safety and Security experience preferred.
• Must pass a criminal records background check prior to employment.
• Possess strong verbal, interpersonal communications skills and excellent customer service.
• Successfully complete Conflict Management training and demonstrate the ability to non-escalate, de-escalate and ensure safe physical stabilization tactics within six (6) months.

License/Certifications:

• IAHSS Basic Officer Certification preferred, required for any promotion.
• Must possess and maintain a val