Security Officer

Sonesta International Hotels Corporation; Denver (CO); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Vacation & Sick Time

Employee Hotel Discounts

Educational Assistance

Parental Leave

Life Insurance

Disability Insurance

Job summary

Sonesta Denver Downtown is hiring a Security Officer to safeguard guests, employees, and property in a hotel environment. The role emphasizes enforcing security policies, fire safety, and incident reporting in alignment with corporate guidelines.

The position is full-time, non-exempt (hourly), with shifts including mornings, evenings, weekends, and holidays. Pay ranges from $21.00 to $22.00 per hour, with comprehensive benefits and opportunities for growth within Sonesta properties.

Qualifications

• Regular and punctual attendance.
• Ability to stand and walk continuously.
• Ability to lift ~50 lbs.
• Ability to work mornings, evenings, weekends, and holidays.
• Ability to read and write effectively.

Responsibilities

• Deliver Sonesta Service in all guest interactions; uphold G.U.E.S.T. standards.
• Perform security functions including fire prevention and safety checks.
• Investigate thefts, accidents, and incidents on property.
• Prevent losses of property due to theft, burglary, pilferage, or crime.
• Conduct floor patrols and secure facilities during off-hours.
• Report accidents or issues to appropriate departments for repair.

Skills

Communication

Safety procedures

Emergency response

Patrol & observation

Guest service

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

WHAT THIS ROLE IS ALL ABOUT

The Security Officer is responsible for the safety and security of all hotel guests, employees, and visitors. They are responsible for the protection of all hotel assets, ensuring that hotel security policies and procedures, in accordance with Sonesta Hotels International corporate guidelines, are enforced and that the hotel is in full compliance with all local, state, and federal regulations. The Security Officer also performs hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters.

Job Details

• Position Title: Security Officer
• Location: Sonesta Denver Downtown
• Department: Security
• Reports To: Front Office Manager
• Type: Non-Exempt (Hourly), Full-Time
• Pay Range: $21.00 to $22.00 per hour
• Application Deadline: November 7th, 2026
• Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.

Job Description Summary

The Security Officer is responsible for the safety and security of all hotel guests, employees, and visitors. They are responsible for the protection of all hotel assets, ensuring that hotel security policies and procedures, in accordance with Sonesta Hotels International corporate guidelines, are enforced and that the hotel is in full compliance with all local, state, and federal regulations. The Security Officer also performs hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters.

Job Description DUTIES AND RESPONSIBILITIES

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
• Performs normal hotel security functions to include fire prevention and safety checks.
• Investigates thefts, accidents, and other incidents which occur on the property.
• Prevents losses of company and guest’s property due to thefts, burglary, pilferage, and other criminal activity.
• Ensures a safe and tranquil environment for guests and employees.
• Assist guests and colleagues on all security and safety related enquiries.
• Resolves guest and employee complaints or requests.
• Conduct floor patrols during tour of duty, including checking of doors, windows, and securing facilities during non-operating hours.
• Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities.
• Completes associates forms and reports related to any accidents or issues within the premises of the hotel.
• Immediately report hotel deficiencies to appropriate departments for immediate repair.
• To perform other work-related duties as assigned by Management.

QUALIFICATIONS AND REQUIREMENTS

• Regular and punctual attendance.
• Ability to adhere to the property’s grooming standards.
• Ability to stand and walk on a continuous basis, and run as warranted.
• Ability to safely operate a motor vehicle during all hours and in all weather conditions.
• Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.)
• Ability to understand and operate emergency equipment, (for example fire extinguishers, wheelchairs, respirators.)
• Ability to lift, carries, and store in overhead areas approximately 50 lbs.
• Ability to lift and move, in an emergency situation, an immobilized adult.
• Ability to bend, squat, kneel, climb (including stairs and ladder), and reach.
• Ability to push and/or pull approximately 75 lbs.
• Ability to work in extreme temperature.
• Ability to utilize communication equipment (for example: telephones, radios, and beepers.)
• Ability to communicate clearly and effectively with guests and other employees.
• Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.
• Ability to read and write effectively.
• Ability to sustain direct contact with the public; must establish high degree of customer service, (smile, eye contact, positive personal presentation, etc.), and high-volume interaction with guests and staff.
• Will be required to work mornings, evening, weekends, and holidays.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long-Term Disability Insurance
• Various Employee Perks and Discounts
• Go Beyond @SonestaHotels

Snapshot of Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these)
• Additional Perks & Employee Discounts

WHO WE ARE

We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships.

If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us.

We consider all qualified applicants without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.