Security Officer PRN

Trinity Health Mid-Atlantic; Newton (IA); On-site; USD 21,000 - 30,000; Part time

Job summary

MercyOne Medical Center in Newton, IA seeks a part-time Security Officer to monitor and protect hospital premises, respond to safety concerns, and support staff in de-escalating patient/family situations. The role emphasizes customer service, confidentiality, and collaboration with local police and EMS.

The officer will enforce hospital policies, document incidents, and assist with transport and safety escorts, while maintaining professionalism under pressure.

Qualifications

• High school degree or GED.
• At least one year of experience in security services, public safety, law enforcement or military preferred.
• Ability to read, write and speak English.
• Ability to function well during emergency situations.
• Maintain diplomacy and cooperation in a stress-filled patient care environment.
• Valid driver's license and eligibility to drive under Iowa law.
• Must complete Mandatory Reporter abuse training within 3 months of hire.
• MOAB training within 6 months of Basic computer skills.

Responsibilities

• Identify, report and document safety hazards per policy.
• Initiate investigations and relay information to law enforcement as directed.
• Manage inventory and storage of patient valuables and deposits.
• Maintain records of lost and found items.
• Assist in handling aggressive or violent individuals; summon police when needed.
• Collaborate with Newton Police Department, Jasper County Sheriff, EMS and nursing staff.
• Document incidents with detailed written reports after each shift.
• Provide directions, escort, and safety support to patients and visitors.
• Provide traffic control during helipad use and events as needed.
• Escort patients and visitors and ensure personal safety.

Skills

Reading/writing English

Emergency response

Diplomacy and customer service

Security procedures

Observation and reporting

Education

High school degree or GED

Job description

Employment Type: Part time Shift: Day Shift Description: TITLE: Security Officer ELSA STATUS: Non-Exempt DEPARTMENT: Safety & Security SUPERVISOR: Manager — Facilities, Security & Emergency Preparedness GENERAL SUMMARY: The Security Officer carries out the responsibilities of maintaining order within the hospital by monitoring and securing the premises and by responding to threats and safety concerns. Enforces all health center regulations in accordance with applicable operation guides. This position will provide support to nursing and other staff in management of escalating patient/family situations by working to de-escalate the people involved. This position will assist patients and families with customer service needs by serving as an ambassador for the clinic and hospital.

CORPORATE PHILOSOPHY STATEMENT

It is the obligation of each employee of MercyOne Medical Center to abide by and promote the mission and core values of the Spirit of Mercy.

CORPORATE POLICY STATEMENT

It is the obligation of each employee of MercyOne Medical Center to comply with MercyOne's mission, values, standards of conduct, policies, procedures, and related practices (e.g., Dress Code, Time and Attendance, and other policies).

HIPAA SECURITY COMPLIANCE

Security Access: High "Incumbent has access to restricted or confidential patient information and must comply with the terms of the MercyOne Medical Center Security Policies as it applies to their job role."

MINIMUM KNOWLEDGE SKILLS AND ABILITIES REQUIRED

• High school degree or GED.
• At least one year of previous experience within security services, public safety, law enforcement or military service preferred.
• Ability to read, write and speak English.
• Possess an ability to function well during emergency situations.
• Possess the ability to maintain diplomacy, courtesy, and cooperation despite the stresses of a patient care environment.
• Valid Driver's License required, must meet MercyOne's Motor Vehicle Safety Standards, must be at least 18 years of age and be eligible to drive per Iowa state law.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Certified in Management of Aggressive Behavior (MOAB) training within six (6) months of Basic computer skills, Microsoft products.

ESSENTIAL FUNCTIONS

• Identifies, reports and documents safety hazards, and handles such irregularities as assigned by Supervisor in a manner prescribed by hospital and department policy.
• Initiates investigations into incidents or activities of criminal nature and submits appropriate information to law enforcement agencies as directed.
• Assumes responsibility for proper inventory, pickup, transport, and storage of patient valuables and after hour patient deposits.
• Maintains storage and records of lost, found, and stolen property of visitors, patient, and employees.
• Demonstrates an ability to effectively and positively manage potentially aggressive, loud, disorderly, or violent patients or visitors on a consistent basis and summons police to assist if necessary.
• Assists in situations or physical altercations that may require physically escorting individuals off campus or restraining individuals until additional support / law enforcement arrives.
• Demonstrates an ability to work collaboratively with Newton Police Department, Jasper County Sheriff, EMS personnel, and nursing staff and providers.
• Files written report after each shift, listing all potential Environment of Care issues.
• Inputs data as required for reporting, recording and record keeping purposes.
• Investigates and documents detailed descriptions of all incidents that are out of the ordinary.
• Provides accurate directions, information and, if necessary, escort to the public.
• Provides traffic control, as needed, including during helipad use.
• Provides employee or visitor assistance, such as vehicle starting and safety escorts.
• Monitors area to prevent theft from parked automobiles.
• Assist with loading patients and/or baggage into automobiles.
• Demonstrates leadership abilities in emergency/crisis situations.
• Demonstrates excellent communication skills.
• Demonstrates professional attitude and interest in work by maintaining acceptable work habits, behavior, and a commitment to customer service.
• Demonstrates ability to maintain confidentiality regarding patients, visitors, and colleagues.
• Demonstrates dependability in attendance and punctuality.
• Maintains an awareness of personal and patient safety when performing all duties.
• Performs other responsibilities as requested by supervisor, manager, or department head.

TOOLS 1 EQUIPMENT

Standard equipment found in the assigned area including, but not limited to: Computer, Telephone, Security monitors, ambulance radio, weather radio, intercom, copy/fax machine, as well as emergency call systems and alerts such as security, fall, fire, trauma, etc.

OUR COMMITMENT

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

TRINITY HEALTH

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.