Security Officer Patrol Customer Care

Alliedbarton Security Services; San Francisco (CA); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal is seeking a Security Officer Patrol Customer Care in San Francisco, CA to protect clients across industries including Tech/Media/Telecom. You will patrol unarmed, deter incidents, and provide exceptional customer service while maintaining a visible, reassuring presence for employees and visitors.

The role emphasizes clear communication, routine response, and adherence to site-specific policies, with a full-time schedule and competitive hourly pay.

Qualifications

• Customer service experience preferred.
• Comfort using a computer or tablet preferred.
• CPR and First Aid certification preferred.
• A guard card or license preferred.
• As a condition of employment, background check may be required.
• Minimum age 18 for unarmed roles; 21+ for armed roles.

Responsibilities

• Provide customer service to employees, visitors, and contractors at a technology-focused location by carrying out security-related procedures, site-specific policies, and appropriate emergency response activities.
• Respond to incidents, access concerns, and critical situations in a calm, problem-solving manner, escalating matters through established reporting channels as needed.
• Conduct regular and random unarmed patrols of offices, common areas, exterior spaces, and the business perimeter to deter unauthorized activity and identify security-related concerns.
• Monitor access points and visitor activity in accordance with site procedures, assisting with badge verification, entry protocols, and directions as needed.
• Document patrols, incidents, observations, and security-related activities accurately and promptly in accordance with Allied Universal and site requirements.

Skills

Customer service

Computer literacy

CPR/First Aid

Education

High school diploma or equivalent

Tools

Guard cardio/license

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Patrol Customer Care in San Francisco, CA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As an Unarmed Patrol Officer at a leading technology location, you will monitor and patrol assigned areas, maintain a visible presence to help deter security-related incidents, and support a welcoming environment for employees and visitors. You will communicate clearly, respond to routine concerns, and provide exceptional customer service. Join Allied Universal’s agile, reliable, and innovative team, where caring, teamwork, and integrity guide every interaction.

Position Type: Full Time

Pay Rate: $40.95 / Hour

Job Schedule:

DayTimeMon07:00 AM - 03:30 PMTue07:00 AM - 03:30 PMWed07:00 AM - 03:30 PMThur07:00 AM - 03:30 PMFri07:00 AM - 03:30 PM

What You'll Do:

• Provide customer service to employees, visitors, and contractors at a technology-focused location by carrying out security-related procedures, site-specific policies, and appropriate emergency response activities.
• Respond to incidents, access concerns, and critical situations in a calm, problem-solving manner, escalating matters through established reporting channels as needed.
• Conduct regular and random unarmed patrols of offices, common areas, exterior spaces, and the business perimeter to help to deter unauthorized activity and identify security-related concerns.
• Monitor access points and visitor activity in accordance with site procedures, assisting with badge verification, entry protocols, and directions as needed.
• Document patrols, incidents, observations, and security-related activities accurately and promptly in accordance with Allied Universal and site requirements.

Minimum Requirements:

• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.
• CPR and First Aid certification is preferred.
• A guard card or license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

PPO 14417

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.