Security Officer- On Call

Full House Resorts, Inc; Indiana (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the gambling industry is seeking a dedicated Security Officer - On Call. This position is crucial for ensuring safety and compliance with regulations through patrols, observations, and documentation in a dynamic environment. Ideal candidates will be customer service-oriented and have strong leadership abilities.

Qualifications

• Ability to provide escort activities for protection.
• Expertise in regulatory compliance.
• Effective communication and professional interaction.

Responsibilities

• Provide security presence and escort for patrons and employees.
• Document incidents and maintain compliance.
• Interact with law enforcement as needed.

Skills

Observation

Documentation

Leadership

Customer Service

Job description

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• Provide designated escort activities relative to the protection of patron, employee, and Company property.
• Observe and report violations relative to regulatory, internal control, or company-sponsored policies and procedures.
• Provide professional interaction and cooperation with internal (various departments) and external (law enforcement agencies) relative to their span of control.
• Provide written documentation of incidents and events, observed or reported, upon request.
• Maintain compliance with applicable regulatory, internal control, and company-sponsored, policies and procedures.
• Provide an informational resource for patrons and employees relative to locations and activities scheduled on the property.
• Assume a leadership role in employee and guest relations, and professional appearance.
• Sensitive Key log entries, Ingress and Egress log entries, Accident/Incident reports, “Hopper” fill documentation, Table fill Documentation, Jack pot documentation, Pit marker documentation, Lost and found reports, Dispatch Logs.
• Remain alert to issues within their field of observation that may require a security presence, and supporting this focus with continuous patrol activities.
• Perform escort duties consistent with Internal Control Regulations and Departmental Standard Operating Procedures.
• Assist the Indiana Gaming Agents and other Law Enforcement Agencies as requested including, but not limited to, assisting with arrest and detention functions.
• Interact with various external departments including applicable notification protocols within established compliance directives. Conduct and initiate corrective action relative to crowd control issues with focus on patron/employee safety with heightened awareness during emergencies, drills, and special events.
• Complete accident and incident reports, which accurately reflect the events, participants, location, and time of events, which involve patrons, employees, property and assets of the Company in a concise and professional format.
• Maintain compliance with regulatory, internal control, and company policies and procedures.
• Demonstrate knowledge of activities and events scheduled on the property.
• Provide a leadership role in guest and employee relations that require security intervention.
• Present a consistent appearance that demonstrated personal pride, professionalism, and provides a positive reflection upon the Company, and the Security Department.
• Must have ability to meet tasks and responsibilities as assigned by the Marine and/or Security departments during times of emergency or otherwise, as required of the crew of a Coast Guard certified vessel.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
  
  

Job Details

Description

Essential Job Functions:

• Provide designated escort activities relative to the protection of patron, employee, and Company property.
• Observe and report violations relative to regulatory, internal control, or company-sponsored policies and procedures.
• Provide professional interaction and cooperation with internal (various departments) and external (law enforcement agencies) relative to their span of control.
• Provide written documentation of incidents and events, observed or reported, upon request.
• Maintain compliance with applicable regulatory, internal control, and company-sponsored, policies and procedures.
• Provide an informational resource for patrons and employees relative to locations and activities scheduled on the property.
• Assume a leadership role in employee and guest relations, and professional appearance.
• Sensitive Key log entries, Ingress and Egress log entries, Accident/Incident reports, “Hopper” fill documentation, Table fill Documentation, Jack pot documentation, Pit marker documentation, Lost and found reports, Dispatch Logs.
• Remain alert to issues within their field of observation that may require a security presence, and supporting this focus with continuous patrol activities.
• Perform escort duties consistent with Internal Control Regulations and Departmental Standard Operating Procedures.
• Assist the Indiana Gaming Agents and other Law Enforcement Agencies as requested including, but not limited to, assisting with arrest and detention functions.
• Interact with various external departments including applicable notification protocols within established compliance directives. Conduct and initiate corrective action relative to crowd control issues with focus on patron/employee safety with heightened awareness during emergencies, drills, and special events.
• Complete accident and incident reports, which accurately reflect the events, participants, location, and time of events, which involve patrons, employees, property and assets of the Company in a concise and professional format.
• Maintain compliance with regulatory, internal control, and company policies and procedures.
• Demonstrate knowledge of activities and events scheduled on the property.
• Provide a leadership role in guest and employee relations that require security intervention.
• Present a consistent appearance that demonstrated personal pride, professionalism, and provides a positive reflection upon the Company, and the Security Department.
• Must have ability to meet tasks and responsibilities as assigned by the Marine and/or Security departments during times of emergency or otherwise, as required of the crew of a Coast Guard certified vessel.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
  
  

Other Job Functions

• Performs miscellaneous duties as assigned.
• Maintain personal attendance levels consistent with the policies of the Company.
• Perform signature and time card activities for an accurate reflection of hours worked.
• Consistently review “pass-on” logs, bulleting boards, and other department informational updates relative to compliance with department procedures.
• Maintain a patrol presence when not assigned to specific duty related tasks.
  
  

Properly maintain and operate all equipment, vehicles, and assigned property, relative to the completion of all employment-related duties

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Gambling Facilities and Casinos

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