Security Officer - Office Building - Bryn Mawr

Titan Security Group; Des Plaines (IL); On-site; USD 51,577,344 - 61,496,064; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical and Dental insurance

Career growth

Job summary

Titan Security Group in Des Plaines, IL is seeking a Security Officer to provide concierge-style service while maintaining security for a high-rise property. You will greet tenants and visitors, enforce access control, and conduct regular patrols to ensure safety and order.

You will monitor CCTV and alarm systems, respond to emergencies, and document incidents with detailed reports for management review. This role offers growth opportunities and benefits as part of a dedicated security team.

Qualifications

• High school diploma or equivalent (GED) is required.
• Minimum of 2 years of experience in corporate security, hospitality, or a customer service-focused environment.
• Demonstrated proficiency in using computers, standard security software, and Microsoft Office Suite for reporting and documentation.
• Requires a high degree of professional maturity and sound judgment necessary to handle complex tenant interactions and sensitive security matters.
• Previous security experience within a High-Rise Commercial Office Building environment is strongly preferred and will be considered a significant asset.

Responsibilities

• Professional Conduct and Guest Services (Concierge Focus)
• Exemplary Professional Presence: Maintain a consistently polished, professional appearance and uniform.
• Proactive Engagement: Be the primary contact for occupants and guests with hospitable demeanor.
• Tenant Relations: Assist tenants with inquiries, access issues, and security concerns.
• Visitor Management: Sign-in/sign-out, verify identity, issue temporary badges.
• Security and Loss Prevention Operations: Enforce access control policies and prevent tailgating.
• Foot Patrols: Conduct patrols of interior/exterior areas and report hazards.
• Surveillance and Monitoring: Operate CCTV, alarm panels, and life safety systems.
• Emergency Response: Respond to alarms and incidents per procedures.
• Documentation and Incident Management: Prepare detailed reports on incidents and activities.
• Critical Incident Escalation: Elevate emergencies to management and law enforcement.
• Key and Access Card Control: Manage inventory and deactivate credentials for terminated personnel.

Skills

Guest Services

Security operations

Access control

Patrol procedures

Report writing

Emergency response

Education

High school diploma

GED acceptable

Tools

Microsoft Office

Security software

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Essential Duties and Responsibilities:

• Professional Conduct and Guest Services (Concierge Focus)
• Exemplary Professional Presence: Maintain a consistently polished, professional, and immaculate uniform and personal presentation, serving as a positive and credible first impression for the property.
• Proactive Engagement: Act as the primary point of contact for all building occupants and guests, providing proactive assistance, clear directions, and timely information with a naturally outgoing, engaging, and hospitable demeanor.
• Tenant Relations: Professionally and promptly assist tenants with building-related inquiries, access issues, and security concerns, establishing positive rapport and escalating complex matters to management as necessary.
• Visitor Management: Efficiently manage the visitor sign-in/sign-out process, verify identity, issue temporary badges, and announce guest arrivals in accordance with established security protocols.
• Security and Loss Prevention Operations
• Access Control: Strictly enforce building access control policies, ensuring every individual (tenant, vendor, or visitor) follows proper entry procedures (key card/badge usage) and preventing unauthorized entry or "tailgating."
• Foot Patrols: Conduct regular, documented security patrols of the property's interior and exterior perimeter, including common areas, parking garages, and vacant tenant spaces, identifying and reporting safety hazards or security vulnerabilities.
• Surveillance and Monitoring: Proficiently operate and monitor the Closed-Circuit Television (CCTV) system, alarm panels, and other life safety systems, noting and responding to all unusual activities.
• Emergency Response: Serve as a primary responder to all alarms and critical incidents (e.g., medical emergencies, fire alarms, suspicious activities, unauthorized persons), following established emergency procedures and coordinating with building management and first responders.
• Documentation and Incident Management
• Report Writing: Prepare detailed, accurate, and professional written reports on all security-related incidents, daily activities, unusual occurrences, and patrol observations using required digital platforms.
• Critical Incident Escalation: Immediately and effectively elevate all critical incidents and emergencies to the appropriate building management, security contacts, and law enforcement agencies, ensuring a timely and organized response.
• Key and Access Card Control: Assist with the accurate inventory and issuance of all building keys and access cards, ensuring documentation is current and that credentials for terminated personnel are immediately deactivated and reconciled.

Minimum Qualifications of Security Officers:

• High school diploma or equivalent (GED) is required.
• Minimum of 2 years of experience in corporate security, hospitality, or a customer service-focused environment.
• Demonstrated proficiency in using computers, standard security software, and Microsoft Office Suite for reporting and documentation.
• Requires a high degree of professional maturity and sound judgment necessary to handle complex tenant interactions and sensitive security matters.
• Previous security experience within a High-Rise Commercial Office Building environment is strongly preferred and will be considered a significant asset.

Preferred Qualifications of Security Officers:

• Bi-lingual considered a plus
• Evening, overnight, and weekend availability required

Pay and Benefits of Security Officers:

• Positions starting at $18.00 / hr
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

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