Security Officer - MMC - Day Shift

SmartRecruiters, Inc.; Traverse City (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Tuition reimbursement

Career development hub

Full benefits

Paid holidays

Generous PTO

Employee discounts

Wellness platform

Retirement counseling

Job summary

Munson Healthcare in northern Michigan is hiring Security Officers to ensure a safe and secure environment for patients, visitors, and staff across its facilities. You will provide a security presence, monitor systems, and respond to emergencies while delivering high-quality customer service.

The role requires standing for long shifts, de-escalation skills, and the ability to assist with restrained individuals when trained. Valid Michigan license and CPR/AED certification are required.

Qualifications

• High school diploma or GED OR 3 years of relevant work experience.
• Valid Michigan driver's license is required.
• CPR and AED Certification must be obtained within 6 months of hire date.
• Experience in security or public safety roles requiring strong interpersonal and decision-making skills.

Responsibilities

• Provide a security presence to maintain order and deter harmful activity.
• Assist patients, families, employees, and visitors with effective customer service.
• Monitor visitor traffic and patrol designated areas, report incidents clearly.
• Operate security systems and respond to codes and emergencies.
• Follow de-escalation strategies and apply restraints only with training as a last resort.
• Maintain patient confidentiality and respect at all times.

Skills

Customer service

De-escalation

Conflict management

Physical intervention

Education

High school diploma or GED

Job description

Imagine doing meaningful work in a place where peoplevacation.That’slife at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and alifestylemost people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence,teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.

Job Description

Day inthe Life

The role of Security Officers at all Munson Healthcare facilities is to ensure a safe and secure environment for all patients, visitors, employees, and providers. Security Officers provide a security presence throughout the facility to maintain order, monitor activity to identify and report potential risks, prevent accidents and/or injuries and to deter harmful activity such as theft, vandalism, and violence. Security Officers contribute to maintaining a positive environment through consistent high quality customer service.

Manage stressful situations using customer service skills, de-escalation strategies, and physical intervention as a last resort, with specialized training provided.

Assist patients and their families, employees, and visitors. Provide effective customer service.

Monitor visitor traffic and patrol designated areas, including parking lots. Investigate and report incidents clearly and thoroughly. Report unsafe situations or equipment.

Monitor security systems (e.g., access control, security cameras, panic and burglar alarms).

Respond to facility security issues and emergency codes. Prevent and respond to workplace violence. De-escalate potentially violent situations and assist with diverting negative behaviors.

Follow clinical staff lead in violent situations and when applying restraints. Continuous awareness of the potential for criminal, civil, and terrorist activities.

Lock-down procedures and operation of the automated locking system and manual requirements. Provide traffic control and crowd control for mass casualty influx situations.

Supports decontamination procedures including set up of decontamination zones. Maintain patient confidentiality, dignity, and respect at all times.

Thisposition requires standing and patrolling for a minimum of 8 hours per shift. Security personnel are regularly required to ascend and descend multiple flights of stairs as part of their routine patrol and move departmental equipment such as barricades and fire extinguishers from one location to another. This position requires the ability to physically manage patients as a last resort, in alignment with Aegis training: applying benevolent holds and physical restraints safely with the healthcare team.

Qualifications

High school diploma or GED OR 3 years of relevant work experience is required.

Valid Michigan driver's license is required.

CPR and AED Certification (infant and adult) is required within 6 months of hire date.

Experience in a security or public safety related field such as law enforcement, military, fire service, campus, casino, or school security, EMS, or healthcare roles that require strong interpersonal and decision-making skills.

Additional Information

Day Shift - 6am - 6:30PM & Every other weekend

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.