Security Officer MC - Evenings

Massachusetts General Hospital; Boston (MA); Sur place; USD 28 000 - 41 000; Plein temps

Résumé du poste

The General Hospital Corporation in Boston is seeking a dedicated Security Officer for 40-hour evening shifts to maintain a safe and secure hospital environment for patients, visitors, and staff. You will patrol, respond to incidents, and coordinate with law enforcement when required.

Responsibilities include de-escalation, handling emergencies, documenting events, and contributing to a customer-service focused security operation.

Qualifications

• Strong interpersonal and communication and customer service skills.
• Ability to deal with anxious/stressed people and manage aggression.
• Effectively manage a high volume of activity in stressful situations.
• Works effectively both independently and in teams.
• Strong writing skills to provide and maintain documentation.

Responsabilités

• Patrols assigned areas, focusing on areas with security concerns.
• Identify unsafe conditions and unsecured areas to prevent theft, injuries or damages.
• Maintain confidentiality at all times.
• Investigate thefts and misdeeds; notify law enforcement and detain suspects as needed; testify in court when required.
• Prepare complete written incident reports; log incidents; keep supervisor informed.

Connaissances

Interpersonal skills

Customer service

De-escalation

Crisis management

Teamwork

Written communication

Description du poste

Site:

The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries

Job Summary

40 hr evenings

GENERAL SUMMARY/ OVERVIEW STATEMENT: Receiving general direction from the Security Manager, Supervisor or designee, enforces Hospital regulations, provides a safe and secure environment for Hospital patients, visitors and employees by enforcing Hospital security regulations and by continuously watching for and timely reporting potential safety hazards and unusual occurrences through patrol of assigned areas.

Investigates complaints or potential criminal conduct; assists in restraining patients as necessary; provides protective services.

Possesses and exhibits extraordinarily strong customer service skills.

Under the authority of a special state police license, responsible for the arrest of criminal suspects.

Principal Duties and Responsibilities

• Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospsital property, patients, visitors and employees.
• Maintains strict confidentially at all times.
• Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.
• Performs as Dispatcher utilizing 'state of the art' integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in diverse departmental committees, task forces and teams.
• These include but are not limited to 'Customer Service,' 'Crime Prevention Through Environmental Design,' 'Systems Overview,' 'Workplace Violence and Prevention,' 'Infant and Child Protection,' 'Community Policing,' '3Rs (Recruitment, Recognition, Retention),' 'Marketing,' and 'Training.'
• Cross trains in other locations beyond normally assigned workplace.
• Ensures all required training is up-to-date and maintains individual data base training records and reports errors to appropriate supervisor or manager.
• Maintains all hospital issued uniforms and equipment.
• Conducts a wide range of customer services.
• May have to work other shifts and/or locations as necessary.
• Other duties as necessary or assigned.

Fiscal Responsibility

Responsible for maintaining all hospital issued uniforms and equipment (including but not limited to vehicles, radios, computer equipment, cameras, etc.)

Qualifications

• Strong interpersonal and communication and customer service skills. Recognize, acknowledge, respect and effectively interact with people of different ages and cultures, establish positive relationships, gain trust and respect of others.
• Ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression.
• Effectively manage a high volume of activity; handle a variety of diverse and stressful situations and crisis management scenarios.
• Works effectively both independently and in teams.
• Able to multitask.
• Strong problem solving skills.
• Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.
• Customer service skills; accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible.
• Displays positive image, tact and diplomacy, active listener, articulate.
• Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices.
• Professional orientation: attuned to current theory and practices to support performance; pursue personal growth and development
• Strong writing skills to provide and maintain documentation to support data.