Security Officer - Level III - Dollywood Theme Park - Part Time Seasonal

Herschend; Pigeon Forge (TN); On-site; USD 20,000 - 29,000; Part time

Job summary

Herschend is seeking a part-time seasonal Security Officer - Level III for Dollywood Theme Park in Pigeon Forge, TN. The role focuses on protecting guests and property, enforcing procedures, and creating a safe, enjoyable environment.

Responsibilities include patrolling, assisting guests, escorting monies, and supporting the Safety-First Aid team. Applicants must meet TN certification requirements, be 21+, and pass background/drug screening; prior security experience is preferred.

Qualifications

• Ability to cope with situations firmly, courteously, tactfully, and with respect for the rights of others.
• At least one year of experience in a similar role; prior security or law enforcement preferred.
• Must meet Tennessee security officer certification requirements as prescribed by state law.
• Must be at least 21 years old and able to operate company vehicles with a valid license.
• Must pass background checks and drug screening as required by policy.

Responsibilities

• Patrol buildings and parking areas to ensure safety and security.
• Assist guests with vehicle problems and provide directions.
• Escort monies and control access at park entrances.
• Respond to calls for service including theft, vandalism, and disturbances.
• Provide guest assistance and information to ensure a safe experience.
• Assist Safety-First Aid Department and fire/flood prevention initiatives.
• Support crowd control and safe traffic flow within the park.
• Reunite lost guests and manage lost property per protocol.

Skills

Guest safety awareness

Customer service

Communication skills

Education

High school diploma or equivalent

Tennessee Security Officer certification

First Aid/CPR certification

Tools

Microsoft Office

Job description

Security Officer - Level III - Dollywood Theme Park - Part Time Seasonal

Job Category: Safety & Security

Requisition Number: SECUR010909

• Posted : October 13, 2026


• Part-Time


• Rate : $18 USD per hour

Locations

Showing 1 location

Description

The Security Officer - Level III exists to protect people and property, maintain a peaceful, fun filled and safe atmosphere, and enforce Security procedures at Dollywood while Creating Memories Worth Repeating for our guests.

Summary of Essential Functions and Responsibilities

• Animal control


• Assist Guests and Hosts with vehicle problems


• Assist in the transport and escort of monies


• Assist the Safety-First Aid Department as assigned


• Assist with fire and flood prevention


• Be generally friendly and caring


• Control and direct on park traffic


• Control park access at Host and service entrances


• Crowd control


• Help guests find their way


• Issue tickets for illegally parked Host vehicles


• Patrol buildings


• Patrol Guest and Host parking lots


• Provide Dignitary Protection Services for visiting celebrities


• Respond to calls for service regarding unruly Guests/Hosts


• Respond to calls for service, i.e., shoplifting, burglary and theft


• Reunite lost persons on park


• Take possession of lost property and returning same to Lost & Found

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Ability to cope with situations firmly, courteously, tactfully, and with respect for the rights of others


• At least one year of experience working successfully in a similar role. Preference will be given to candidates with prior Law Enforcement or Security related experience


• Must be able to meet the qualifications to be certified as a Security Officer by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62-35 Act of 1922 (See attachments TCA 62-35-116, TCA 62-35-117)


• Must be at least twenty-one (21) years of age


• Ability to develop skill in the use and care of firearms


• First Aid and C.P.R. certification required or ability to obtain a certification in a timely manner


• Must be willing and able to pass First Responder Course and apply material when needed


• Must be able to meet the same requirements as a police officer for the State of Tennessee


• Must have high school diploma or equivalent


• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record.


• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history, creditcheckand motor vehicle record check


• Must not have been convicted of or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor and other alcoholic beverages or controlled substances


• Must not have been released or discharged under any other than honorable discharge from any of the armed forces of the United States


• Must have fingerprints on file with the Tennessee Bureau of Investigation


• Must pass a physical examination by a licensed physician


• Must have good moral character as determined by a thorough investigation conducted by the employing agency; and/or the POST Commission


• Must be certified by a Tennessee Licensed Health Care Provider qualified in the psychiatric or psychological fields as being free from any impairment, as set forth in the current edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM) of the American Psychiatric Association at the time of the examination that would, in the professional judgement of the examiner, affect the person’s ability to perform an essential function of the job, with or without reasonable accommodation


• Basic computer skills with working knowledge of Microsoft Applications

Knowledge, Skills, and Abilities

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work


• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees


• Must be able to pass company required drug testing


• Must display and live out Servant Qualities by being patient, kind, humble, respectful, selfless, forgiving, honest and committed


• Must be self-motivated and disciplined


• Must be able to prioritize and complete work assignments on a timely basis


• Must maintain strict confidentiality and judgment regarding privileged information


• Must be committed to continuous improvement


• Must have professional appearance with good personal hygiene


• Must promote and support a “team” work environment by cooperating and helping co-workers


• Must be productive in a fast-paced environment


• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays


• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines


• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills


• Able to comprehend instructions and retain information


• Able to perform duties consistent with creating a safe and secure environment for hosts and guests


• Able to be flexible to handle frequent changes in priorities


• Able to add, subtract, multiply and divide with accuracy


• Able to communicate effectively with Guests and Hosts using approved methods of communication


• Able to tolerate various temperatures while working indoors and outdoors


• Able to work comfortably at heights up to 60 ft.


• Able to report to work without being under the influence of or smelling of alcohol or any other drug, legal or illegal


• Able to pass a pre-hire drug screen and random or for cause drug screens as directed by the Company

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 100 lbs. utilizing company’s safety guidelines for safe lifting


• Mobility:Position may require intermittent toprolongedsitting,standingand/or walking for duration of shift, up to 13 hours. Employees may alsobe requiredto travel to various areas on property which may include changes in terrain,stairsand uneven surfaces


• Repetitive Movements:This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands,armsor other body parts as part of typical job functions


• Environmental Conditions:This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees maybe requiredto work indoors and outdoors


• Cognitive and Sensory Requirements:This position requires strong cognitive skills, including the ability to think critically, solve problems, process andretaininformation, have attention todetailand communicate effectively using approved methods


• Able to meet the physical demands of the job


• Able to sit and/or stand for long/short periods


• Able to have manual dexterity necessary to complete all job duties

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.