Security Officer - Hampden Branch Library

City and County of Denver; Denver (CO); On-site; USD 10,000 - 60,000; Part time

Job summary

An established urban library system is seeking a part-time Security Officer to join their dynamic team at the Hampden Branch. This role is essential in maintaining a safe and welcoming environment for library patrons while providing excellent customer service. The ideal candidate will receive on-the-job training, including First Aid and CPR certification, and will be part of a supportive team dedicated to serving diverse communities. If you are passionate about community service and enjoy working in a vibrant public setting, this opportunity is perfect for you. Join us in making a positive impact in the lives of Denver residents!

Benefits

Uniforms Provided

On-the-job Training

First Aid and CPR Certification

Flexible Shifts

Qualifications

• 1 year of security experience required, with knowledge of safety procedures.
• Ability to use workplace technology and handle stressful situations.

Responsibilities

• Maintain a safe environment for library customers and staff.
• Provide excellent customer service and handle security issues.

Skills

Customer Service

Safety and Security Knowledge

Problem Solving

Interpersonal Skills

De-escalation Skills

Cultural Sensitivity

Report Writing

Flexibility

Education

High School Diploma or GED

Tools

Email

Video Conferencing Software

Databases

Job description

About Our Job

The Denver Public Library (DPL) is a growing urban library system that serves the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces and equitable policies & procedures.

About Our Branch

The Hampden Branch is located in Southeast Denver in the Hampden Heights neighborhood. We’re a busy, medium-sized branch with a focus on providing a customer experience that reflects DPL’s Values of Welcoming, Curiosity, Connection, Equity and Stewardship. We pride ourselves on creating a welcoming and inclusive environment where we serve people of all ages from diverse ethnicities, all gender and sexual identities and with varied mental and physical abilities.

DPL is hiring a part-time Security Officer to work at Hampden Branch Library to help create positive experiences for library customers by maintaining a safe and secure environment for customers and staff. You'll receive on-the-job training to develop skills and abilities related to the position, including certification in First Aid, CPR and in the usage of an AED, Narcan usage, defensive tactics and verbal de-escalation training. We provide uniforms and training to all of our officers to ensure they are well equipped for all situations.

Our ideal candidate has:

1. Solid customer service background and is committed to providing a safe and welcoming environment to everyone who uses the library.
2. Knowledge of safety and security in a public setting.
3. Knowledge of emergency procedures, safety hazards and how to delegate to a team.
4. Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.
5. Ability to thrive working in a diverse environment with constant public contact.
6. Ability to creatively solve problems, and handle stressful situations in a positive manner, including situations involving trauma, mental illness, substance abuse, and unhoused populations.
7. Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers of all ages and backgrounds, coworkers and community.
8. Skill in de-escalation and positive communication.
9. Ability to complete concise and grammatically correct reports.
10. Ability to pass a physical and mental fitness examination and a background check after the offer to hire has been made.
11. Ability to successfully complete Narcan, Verbal De-escalation, and Defensive Tactics training.
12. Ability to obtain an unarmed security guard license issued by the City and County of Denver.
13. Experience with Trauma Informed Care or Mental Health First Aid preferred.
14. A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.
15. One year of experience working with security or loss prevention preferred.
16. A second language, particularly Spanish, is preferred.
17. Available to work evening or weekend shifts.
18. Flexible to work at any DPL branch.
19. Able to fulfill other duties as assigned.

MINIMUM QUALIFICATIONS:
Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Experience Requirement: One (1) year of experience working with security and safety issues, including reporting unauthorized activity or emergencies.
Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.

License/Certifications: By position, requires a valid Driver’s License at the time of application.
Requires possession of an Unarmed Business Guard License issued by the City and County of Denver at the time of employment.
Able to obtain first aid and CPR certification by the American Red Cross within 60 days of hire.
Licenses and certifications must be kept current as a condition of employment.

Please submit an application at your earliest convenience in order to be considered for this role.

Job Profile

LN1926 Security Officer I

Position Type

Unlimited

Library Hiring Range

$18.81 - $23.51

Starting Pay

Agency

Denver Public Library

Assessment Requirement

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.