Security Officer Full Time Customer Support

Allied Universal; Marcus Hook (Delaware County); On-site; USD 22,000 - 30,000; Full time

Job summary

Allied Universal in Marcus Hook, PA is seeking a Security Officer (Full Time, Unarmed) to protect a retail location. The role emphasizes helping customers and store personnel with professionalism while maintaining a visible security presence.

You will conduct routine patrols, deter incidents, and respond to emergencies with calm, respectful communication. Strong customer service and reliability are valued in this team-driven setting.

Qualifications

• Customer service experience preferred.
• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• High school diploma or equivalent.
• Background check required under federal, state and local laws.
• Drug screen required where permitted by law.
• Licensing requirements may apply per state/local laws.
• Driver's license required for driving positions only.

Responsibilities

• Provide customer service to store associates, shoppers, and visitors by following security procedures and site policies.
• Respond to incidents, customer concerns, and critical situations calmly and professionally.
• Conduct regular unarmed patrols throughout the retail location, including floors, entrances, parking areas, and perimeter zones.
• Observe and report suspicious activity, hazards, policy violations, and security concerns to store contacts and leadership.
• Document incidents and daily observations in accordance with site procedures.

Skills

Customer service experiences

Communication skills

Attention to detail

Education

High school diploma

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Full Time Unarmed Customer Support Patrol in Marcus Hook, PA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join Allied Universal as an Unarmed Patrol Officer at a retail location, where you will conduct routine patrols, maintain a visible presence to help deter security-related incidents, and assist customers and store personnel with professionalism. Bring strong communication and customer service skills to a caring, team-focused culture that values agility, reliability, innovation, and integrity.

Position Type: Full Time

Pay Rate: $16.50 / Hour

Job Schedule:

• Fri 10:00 AM - 10:00 PM
• Sat 10:00 AM - 10:00 PM
• Sun 10:00 AM - 10:00 PM

What You’ll Do:

• Provide customer service to store associates, shoppers, and visitors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Respond to incidents, customer concerns, and critical situations in a calm, professional, problem-solving manner.
• Conduct regular and random unarmed patrols throughout the retail location, including sales floors, entrances, parking areas, loading zones, and perimeter areas.
• Observe and report suspicious activity, hazardous conditions, policy violations, and security-related concerns to appropriate store contacts and/or Allied Universal leadership.
• Document incidents, patrol activities, and daily observations in accordance with site procedures.

Minimum Requirements:

• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.