Security Officer | Full Time

Hyatt Hotels Corporation; Salt Lake City (UT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Discounted & Complimentary hotel roomN

Up to 8 Paid Float Days on hire

Colleague cafe meals per shift

Medical, Dental, Vision Insurance

401K with company match

Educational assistance up to $1,000

Opportunities to visit Hyatt hotels

Job summary

Hyatt Regency Salt Lake City is seeking a Security Officer to safeguard guests and colleagues in the downtown Salt Lake City hotel. You will enforce policies, de-escalate conflicts, and document incidents while maintaining a welcoming, safe environment for guests from around the world.

The role requires strong customer service, clear communication, and the ability to work flexible hours, including mornings, evenings, weekends and holidays.

Qualifications

• Applicants must have customer-service orientation and strong communication skills.
• CPR and First Aid certification or ability to obtain within 90 days.
• CLSO certification or ability to obtain within 120 days.

Responsibilities

• Enforce rules with respect and professionalism.
• De-escalate conflicts and resolve incidents effectively.
• Analyze situations and take appropriate action.
• Communicate incident details clearly with management.
• Create accurate incident/accident reports as needed.
• Investigate suspicious behavior and irregular activity.
• Conduct foot patrols in designated areas.
• Respond to alarms and assist guests and colleagues.
• Utilize CCTV for investigations and surveillance.

Skills

Customer service

Verbal and written communication

Problem solving

Multitasking

Computer skills

2-Way radio etiquette

Education

High School Diploma

CPR & First Aid

Certified Lodging Security Officer (CLSO)

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Elevate Your Career at the Premier Hotel in Downtown Salt Lake City

At Hyatt Regency Salt Lake City, we bring together spacious rooms, stunning mountain views, outdoor amenities, and exceptional dining in the heart of downtown, setting a new standard in hospitality. We’re looking for enthusiastic, service-oriented individuals who thrive on connecting with people from around the globe. As part of our team, you’ll proudly represent the Hyatt Regency brand and play a key role in delivering exceptional experiences for our guests every day. Take the first step toward joining a global company that values personal connections, teamwork, and exceptional service.

At Hyatt, we believe our guests choose us because we genuinely care about their experience. We’re dedicated to providing excellent service and creating moments that make a lasting impact.

Our team thrives in a supportive environment that encourages growth and rewards hard work. Whether you’re aiming to advance your career, learn new skills, or find a place where you can make a difference, we’re excited to have you on board.

Benefits and perks include but are not limited to:

• Discounted & Complimentary hotel room nights
• Receive up to 8 Paid Float Days upon hire! *Dependent on hire date
• Enjoy complimentary meals in our colleagueCafe for every shift worked
• Medical, Dental, Vision Insurance – Full-Time colleagues can enroll after just 30 days!
• 401K retirement savings plan and company match
• Up to $1,000 in educational assistance per year
• Opportunities to work and visit Hyatt Hotels and Resorts around the world

Interviews will be held onsite at Hyatt Regency Salt Lake City from 12:00 PM to 4:30 PM at our beautiful hotel:

For Meeting Room location, please check in at the Security Office for more information

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The primary role of a Hyatt Security Officer is to provide for the safety and security of the hotel’s guests and colleagues. Officers will adhere to established standards in the performance of their duties.

Security Officers shall:

• Enforce rules and policies with respect and professionalism
• Resolve conflicts with the use of de-escalation techniques
• Analyze situations accurately and implement an effective course of action
• Clearly communicate incident details with management
• Create accurate incident/accident reports as necessary
• Identify and investigate suspicious behavior and irregular activity
• Conduct Foot Patrols of designated areas
• Respond to alarms and requests for assistance
• Respond to medical emergencies, render aid, and relay information to EMS
• Utilize CCTV systems for investigations and surveillance
• Demonstrate a positive team mindset in helping other departments achieve customer satisfaction.

Qualifications

Applicants for the position must demonstrate an aptitude and interest in the fields of Hospitality and Physical Security. Hyatt Security Officers are trustworthy; dependable; emotionally mature; punctual; tactful and diplomatic; display poise and self-confidence; sensitive to the needs and attitudes of others; neat; and courteous.

Basic Requirements

• Must be 21 years of age or older
• Must be able to work a flexible schedule; including morning, afternoon, overnight shifts with weekend and holiday availability
• Ability to follow written and verbal instructions
• Capacity to adhere to established dress code and grooming standards
• Be of good moral character and pass a thorough background investigation

Knowledge & Skills:

• Refined understanding of the principles of Customer Service
• Strong verbal and written communication skills
• Demonstrated problem solving ability
• Ability to prioritize and perform multiple tasks in dynamic situations
• Proficient in basic computer skills
• Familiarity with 2-Way Radio usage and etiquette

Education & Training:

• High School Diploma
• CPR and First Aid required or must obtain within first 90 days of employment
• Certified Lodging Security Officer (CLSO) certification required or must obtain within first 120 days of employment
• Previous Security, Military, or Emergency Services experience preferred

Physical Requirements:

• Sufficient strength and endurance to stand and walk for extended periods of time
• Mentally alert, physically sound, and have hearing sufficient to perform the essential functions of the job

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