Security Officer Full Time

IHG Hotels; Georgia; On-site; USD 25,000 - 26,000; Full time

Job summary

IHG Hotels in Georgia is seeking a Security Officer to provide customer service and maintain safety across the property. You will patrol the premises, monitor entrances, control access, and respond to calls and emergencies.

The role may require CPR certification, safety training, and knowledge of laws and life-safety codes. You will document incidents and assist in investigations, while delivering reliable security for guests, employees and assets.

Qualifications

• Communication with guests and colleagues is essential.
• CPR certification and safety training may be required or preferred.
• Working knowledge of life safety codes and local regulations.
• Ability to document events clearly and accurately.

Responsibilities

• Patrol the premises, monitor entrances, control access and respond to calls and emergencies.
• Record incident reports or information to police, fire, and internal departments.
• Investigate loss and safety incidents and cooperate with EMS and authorities as needed.

Skills

Guest communication

Emergency response

Documentation

Safety procedures

Problem solving

Job description

About the Security Officer position

Our hotels never sleep. So, we're looking for a Security Officer to provide customer service support as well as perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property's assets.

A little taste of your day-to-day

Every day is different, but you'll mostly:

• Patrol the premises, monitor entrances, control access, and respond to calls, alarms and emergencies.
• Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal department, Corporate Claims Management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the Company Checking guests in, out and managing any wake-up call requests
• Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents. May have to administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required.

What we need from you

• Communication skills are utilized a significant amount of time when interacting with the guests and employees.
• Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired.
• Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
• Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.
• Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.
• Mathematical skills, including basic math, are used occasionally.
• May be required to work nights, weekends, and/or holidays.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

The hourly pay range for this role is $18.00 to $18.50. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Important information:

The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.