Security Officer - evenings

Mass General Brigham; Belmont (MA); On-site; USD 32,000 - 46,000; Full time

Job summary

Mass General Brigham seeks an Evening Security Officer to provide a safe environment for patients, staff, and visitors at Belmont, MA. The role involves patrolling areas, investigating incidents, and coordinating with law enforcement as needed.

Requirements include a Bachelor’s degree in Criminal Justice preferred, strong customer service, and the ability to de-escalate tense situations. Experience in hospital security is a plus; CHSO/CHSS and BLS credentials are preferred.

Qualifications

• Bachelor's degree in Criminal Justice preferred.
• Experience in hospital security or customer service desirable.
• Licenses and credentials, such as CHSO/CHSS or BLS, preferred.

Responsibilities

• Provides a safe and secure environment for patients, visitors, and employees.
• Investigates thefts, disturbances, and potential criminal conduct; assists in restraining as needed.
• Operates security systems and dispatches personnel to incidents; documents events.
• Maintains confidentiality and participates in court proceedings when required.
• Monitors for hazards, maintains logs, and coordinates with law enforcement.

Skills

Interpersonal communication

De-escalation

Teamwork

Multitasking

Problem-solving

Customer service

Written communication

Database software

Education

Bachelor's degree in Criminal Justice

Tools

Database software

Job description

## Security Officer - eveningsApply: Onsite: Belmont-MA: Full time: Posted Yesterday: RQ4085173Site: The McLean Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**40 hrs 2nd shift 2:30pm-10:30pm Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license. Patrols assigned areas, giving particular attention to those areas where security problems have occurred. -Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees. -Maintains strict confidentiality standards at all times. -Investigates thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized, will make arrests as appropriate; participates in subsequent court proceedings as required. -Prepares and submits written reports in a complete and accurate manner; makes notations in the log of all incidents; keeps the Supervisor informed at all times. -Maintains accountability for valuables/property and forms of evidence coming into the incumbent's custody; ensures safekeeping; maintains documentation. -Performs as Dispatcher utilizing “state-of-the-art” integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation. -Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized, assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic. -Voluntary participation in various departmental committees, task forces, and teams.**Qualifications**EducationBachelor's Degree Criminal Justice preferredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsClass D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Basic Officer Certification [CHSO] - International Association for Healthcare Security and Safety preferred Supervisory Certification [CHSS] - International Association for Healthcare Security and Safety preferred Personal Drivers License (New Hampshire) - New Hampshire Division of Motor Vehicles preferred MGH Security RMV Check/Registry of Motor Vehicles Driving Report - MGB Internal preferredExperienceExperience in hospital, security/police, emergency medical or customer services 3-5 years preferredKnowledge, Skills and Abilities- Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.- Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression.- Works effectively both independently and in teams. Able to multitask.- Strong problem-solving skills.- Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.- Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.- Displays a positive image, tact, and diplomacy, actively listens, and articulates effectively.- Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices.- Strong writing skills to provide and maintain documentation to support data.- Intermediate computer skills: typing and use of database software.**Additional Job Details (if applicable)****Physical Requirements**- Standing Frequently (34-66%)- Walking Frequently (34-66%)- Sitting Occasionally (3-33%)- Lifting Frequently (34-66%) 35lbs+ (w/assisted device)- Carrying Frequently (34-66%) 20lbs - 35lbs- Pushing Occasionally (3-33%)- Pulling Occasionally (3-33%)- Climbing Rarely (Less than 2%)- Balancing Frequently (34-66%)- Stooping Occasionally (3-33%)- Kneeling Occasionally (3-33%)- Crouching Occasionally (3-33%)- Crawling Rarely (Less than 2%)- Reaching Frequently (34-66%)- Gross Manipulation (Handling) Frequently (34-66%)- Fine Manipulation (Fingering) Frequently (34-66%)- Feeling Constantly (67-100%)- Foot Use Rarely (Less than 2%)- Vision - Far Constantly (67-100%)- Vision - Near Constantly (67-100%)- Talking Constantly (67-100%)- Hearing Constantly (67-100%)**Remote Type**Onsite**Work Location**115 Mill Street**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Evening (United States of America)**Pay Range**$23.34 - $33.37/Hourly**Grade**5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.