Security Officer - weekends

The General Hospital Corporation; Boston (MA); On-site; USD 32,000 - 46,000; Full time

Job summary

Mass General Brigham is seeking a security officer for weekend evening shifts to provide a safe and secure environment for patients, visitors, and staff at our hospital campus. You will patrol, report incidents, assist in restraint when needed, and respond to medical emergencies while maintaining confidentiality and professional standards.

The role requires strong interpersonal skills, de-escalation abilities, and 3–5 years of related experience, with a valid Class D driver's license.

Qualifications

• Bachelor's degree in Criminal Justice preferred.
• Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred.
• Class D Driver's License (state license) preferred.

Responsibilities

• Patrol assigned areas to identify unsafe conditions and prevent theft, injuries or damages.
• Investigate thefts, misconduct, and disturbances; report findings to supervisors and authorities as needed.
• Respond to medical emergencies and assist in restraining patients when authorized; coordinate with security teams.
• Prepare written incident reports and maintain documentation; log all incidents.
• Operate dispatch and security systems; coordinate with personnel and respond to calls for assistance.
• Maintain confidentiality and professional conduct; support workplace safety and community policing concepts.

Skills

Customer service

De-escalation

Communication

Problem solving

Interpersonal skills

Written communication

Education

Bachelor's degree in Criminal Justice

Tools

Database software

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

16 hour weekend evenings

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas.

Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services.

• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintains strict confidentiality standards at all times.
• Investigates thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized, will make arrests as appropriate; participates in subsequent court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in the log of all incidents; keeps the Supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into the incumbent's custody; ensures safekeeping; maintains documentation.
• Performs as Dispatcher utilizing "state-of-the-art" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized, assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in various departmental committees, task forces, and teams.

Qualifications

Education

Bachelor's Degree Criminal Justice preferred

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Class D Passenger Vehicle Driver's License [State License] - Vehicles Driving Report - MGB Internal preferred

Experience

Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred

Knowledge, Skills and Abilities

• Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.
• Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression.
• Works effectively both independently and in teams. Able to multitask.
• Strong problem-solving skills.
• Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.
• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
• Displays a positive image, tact, and diplomacy, actively listens, and articulates effectively.
• Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation to support data.
• Intermediate computer skills: typing and use of database software.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

10 Vining Street

Scheduled Weekly Hours

16

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$23.34 - $33.37/Hourly

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehens