SECURITY OFFICER & EMT (Full-Time)

Hollywood Casino at The Meadows; Washington (Washington County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Wellness programs

401(k) matching

Paid time off

Job summary

Hollywood Casino at The Meadows is seeking a Casino Security Officer to ensure the safety and security of guests and staff. The role includes monitoring the premises, responding to incidents, and providing assistance in emergencies. Candidates must have a High School Diploma, valid EMT or equivalent certification, and strong communication skills. Successful applicants will be proactive, maintain confidentiality, and possess excellent customer service skills. This position is crucial for creating a secure environment within the casino.

Qualifications

• Minimum one year of Casino Security, Military, or Law Enforcement experience required.
• Valid EMT Certification, Paramedic Certification, or Firefighter One Certification required.
• CPR Certificate and Bloodborne Pathogen training required.

Responsibilities

• Adheres to all policies and procedures regarding guest service standards.
• Assists sick or injured patrons and team members; performs CPR as necessary.
• Provides continuous patrol of the casino, hotel, and surrounding areas.
• Responds to all disturbances and alarms to ensure a safe environment.
• Operates Security Dispatch as needed.

Skills

Communication skills

Customer service skills

Interpersonal skills

Microsoft Office proficiency

Ability to maintain confidentiality

Education

High School Diploma or equivalent

Job description

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Adheres to all departmental and company policies and procedures regarding guest service standards.
• Assists sick or injured patrons and team members; performs CPR as necessary.
• Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.
• Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non‑gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).
• Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.
• Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.
• Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.
• Assists leadership and prepares detailed reports on Security‑related incidents that occur on company property.
• Attends all departmental, company, and safety/first aid training classes as scheduled.
• Performs all functions of Fire Security Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedure.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Qualifications

• High School Diploma or equivalent and minimum one (1) year of Casino Security, Military, or Law Enforcement experience required; prior supervisory experience preferred.
• Valid EMT Certification, Paramedic Certification, or Firefighter One Certification required.
• CPR Certificate and Bloodborne Pathogen training required.
• Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Must possess excellent customer service and interpersonal skills.
• Must have strong computer skills and be fully competent in Microsoft Office applications.
• Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
• Must have the ability to run on level surfaces as well as up and down stairs.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must have the ability to remain calm in emergency or stressful situations.

Equal Opportunity Employer