Security Officer Armed Patrol Customer Service

Allied Universal; Miami (FL); On-site; USD 54,000 - 60,000; Full time

Benefits offered by this job

Retirement savings plan

Medical insurance

Dental insurance

Vision insurance

Life and AD&D

Disability insurance

Perks program discounts

Job summary

Allied Universal in Miami, FL is seeking an experienced Security Officer Armed Patrol with a focus on customer service to protect riders and staff in a busy transit environment. You will patrol designated areas, monitor access points, and respond to incidents with calm professionalism while delivering excellent guest service.

The role requires at least 3 years of security or related experience, an armed guard license, and the ability to work nights and weekends.

Qualifications

• Minimum 3 years of combined law enforcement, military, or security-related experience (or a college degree).
• Customer service experience preferred.

Responsibilities

• Provide customer service to transit passengers, visitors, employees, and contractors by following site-specific procedures and emergency response activities.
• Respond to incidents, disturbances and critical situations in a calm, professional manner; notify appropriate personnel or agencies as directed.
• Conduct regular armed patrols of transit facilities, platforms, parking areas, and other locations to deter unauthorized activity.
• Monitor access points, observe activity, and report suspicious behavior, hazards, policy violations, and maintenance concerns.
• Prepare accurate reports and maintain documentation for incidents, patrols, and daily activities.

Skills

Customer service

Patrol procedures

Education

High School Diploma or equivalent

Bachelor degree (optional)

Tools

Armed Guard Card

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Armed Patrol Customer Service in Miami, FL, you will serve and safeguard clients in a range of industries such as Government, and more. As an Armed Security Officer supporting a public transportation environment, you will monitor and patrol assigned areas, maintain a visible presence to help deter incidents, respond to security-related concerns, and provide professional customer service to passengers and staff. Join Allied Universal, where agility, reliability, innovation, teamwork, integrity, and a people-first culture guide our work.

Position Type: Full Time

Pay Rate: $27.01 / Hour

Job Schedule:

• Mon: 10:00 PM - 06:00 AM
• Fri: 10:00 PM - 06:00 AM
• Sat: 10:00 PM - 06:00 AM
• Sun: 10:00 PM - 06:00 AM

What You'll Do:

• Provide customer service to transit passengers, visitors, employees, and/or contractors by carrying out site-specific procedures and appropriate emergency response activities.
• Respond to incidents, disturbances, and critical situations in a calm, professional, problem-solving manner; notify appropriate personnel and/or public agencies as directed.
• Conduct regular and random armed patrols of transit facilities, platforms, parking areas, perimeter areas, and other assigned locations to help deter unauthorized activity.
• Monitor access points, observe activity, and report suspicious behavior, hazards, policy violations, and/or maintenance concerns according to established procedures.
• Prepare accurate reports and maintain required documentation for incidents, patrols, and daily activities.

Minimum Requirements:

• Possess at least 3 years of combined law enforcement, military, or security-related experience, or a college degree.
• Possess an Armed Guard Card or license.
• Customer service experience is preferred.
• Baton certification is preferred.
• Handcuffing certification is preferred.
• Be at least 21 years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Participate in industry-specific security training programs.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Florida State Security Agency License No. B8500287

Allied Universal® is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.