Job Summary
The Armed Security Officer is responsible for providing a safe and secure environment for patients, visitors, and staff; interning with people, with an emphasis on professional service and customer relations. The Armed Security Officer should have a working knowledge and understanding of the use of deadly physical force. This position works closely with staff, local law enforcement, and other government agencies. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.
Job Description
Patrol Activity
- Directs visitors, patients and employees to appropriate location(s) and intervenes to prevent and control disturbances.
- Protects, secures, and safeguards all persons on SEH property.
Customer Relations
- Provides way‑finding and general assistance for patients and visitors during the course of routine security duties.
- Relates to customers, provides clear communication in a courteous, professional manner, and offers appropriate de‑escalation techniques in a variety of situations.
Operations Center
- Monitors activity via closed‑circuit television and monitors the various alarm systems that terminate within security.
- Effectively handles radio and telephone communications.
Documentation and Reporting
- Completes case reports, maintenance logs, daily data entry and any other necessary documentation in a professional manner.
- Reviews roll‑call, emails, and other pertinent information on a daily basis.
- Uses photographic documentation to supplement written reports when appropriate.
Training
- Successfully completes all mandatory training required by the department.
- Completes and maintains all additional trainings associated with firearms.
- Performs other duties as assigned.
Education, Credentials, Licenses
- High School Diploma or GED required with applicable Criminal Justice experience
- OR
- Bachelor’s Degree
- Valid driver’s license and must be insurable by the Hospital insurance carrier
Specialized Knowledge
- Successfully completed an accredited police academy firearms course, or a state‑approved concealed‑carry firearms course, or an approved firearms training program, or related military firearms training.
- Successfully passes a Psychological Evaluation.
- Successful completion of weapons retention training.
Kind and Length of Experience
- 6 months of SEH Security Officer 1 experience
- OR
- Current Sworn Law Enforcement Officer
- OR
- Honorably discharged member of the Armed Forces
FLSA Status
Non‑Exempt
Benefits
- Competitive pay and comprehensive health coverage within the first 30 days.
- Generous paid time off and flexible work schedules.
- Retirement savings with employer match.
- Tuition reimbursement and professional development opportunities.
- Wellness, mental health, and recognition programs.
- Career advancement through mentorship and internal mobility.