SECURITY OFFICER AIDE

UNM HOSPITALS; Albuquerque (NM); On-site; USD 10,000 - 60,000; Full time

Job summary

UNM Hospitals is seeking a dedicated Security Officer to provide non-emergency security services. The role includes escorting patients and staff, conducting patrols, and ensuring adherence to safety regulations. Ideal candidates will possess a high school education, valid New Mexico driver's license, and show a strong commitment to safety and customer service.

Qualifications

• Essential education includes a High School diploma or GED equivalent.
• Bilingual skills in English/Spanish are beneficial.
• No prior experience required, but a customer service background is a plus.

Responsibilities

• Provide escort services, conduct interior and exterior patrols.
• Respond to safety hazards and assist with non-emergency situations.
• Monitor and maintain security and fire systems in the hospital.

Skills

Bilingual English/Spanish

Computer and data entry skills

Customer service orientation

Education

High School or GED Equivalent

Job description

Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials

Minimum Offer

$ 16.09/hr.

Maximum Offer

$ 18.93/hr.

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: Security - UH

FTE: 1.00
Full Time
Shift: Rotating

Position Summary:
Provide Security Officer assistance as required. Works in conjunction with Security Officers to support operations by providing non-emergency security services including providing escort service, conducting interior and exterior patrols, taking minor incident reports. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment. Safety-sensitive position.

Detailed responsibilities:
* COLLECTIONS - Assist in performing receipt collections at UNM Hospitals
* DOORS - Lock and unlock of hospital doors in accordance with hours of operation
* DATA - Enter various data into computer and forms, verify data, make corrections and ensure accuracy
* ESCORT - Provide escort service to and from medical center offices for all patients, visitors and staff as required
* COMMUNICATION - Effectively communicate with patients to assist then, provide customer service and to promote learning. Effectively use Security radio to provide Dispatch with information on service calls.
* FIRE RESPONSE - Respond immediately to all reports of fire, smoke and/or fire drills
* PARKING - Provide parking control as assigned to include monitoring and removing unauthorized vehicles in patient or employee parking areas, fire lanes, reserved areas and all restricted areas
* PROCEDURES AND REGULATIONS - Maintain complete awareness of responsibilities concerning current fire and disaster procedures; maintain complete awareness and compliance with all safety regulations
* SAFETY - Respond to any situation that may present a safety hazard or risk to people and property
* FIRE SYSTEMS - Monitor, maintain fire systems throughout the Hospitals
* SECURITY SYSTEMS - Monitor security systems; maintain familiarity, knowledge and proficiency with security systems, panic alarms, access systems and reporting programs
* VEHICLES - Safely operate Hospitals vehicles in compliance with all city, State, Federal and University and departmental regulations and/or policies
* WORK ENVIRONMENT - Maintain area and storage area in clean and orderly fashion
* PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
* PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
* PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
* PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
* PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may 'not seem right'
* ASSISTANCE - Provide non-emergency patient and visitor assistance as required
* PATROL – Conduct observe and report interior and exterior patrols giving special attention to locked and unlocked doors. Notifying Security Officers if unauthorized individuals on premises, suspicious people, safety hazards, vandalism, theft and disturbances are witnessed.
* REPORTS – Conduct minor incident reports on violations of regulations, policies and procedures

Qualifications

Education:
Essential:
* High School or GED Equivalent

Experience:
Essential:
No minimum experience required

Nonessential:
Bilingual English/Spanish Computer and data entry skills Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Experience in customer service-oriented role/work experience

Credentials:
Essential:
* Valid New Mexico Driver's License
* UNM Vehicle Operator's Permit w/in 60 days
* CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days

Physical Conditions:
Very Heavy Work: Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Heavy Work.

Working conditions:
Essential:
* Sig Hazard: Chemicals, Bio Hazardous Materials req PPE
* Subject to random alcohol and substance testing