Security Officer (40 hours/week) Gonzales Branch Library

City and County of Denver; Denver (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Security Officer to ensure the safety and security of library patrons and staff. This role involves patrolling library premises, monitoring for any irregular activities, and fostering a welcoming environment for all visitors. Ideal candidates will possess excellent customer service skills and a strong commitment to public safety. Join a vibrant community-focused team that values diversity and inclusion, and contribute to a vital public resource that serves thousands of visitors each day. This is a fantastic opportunity to make a positive impact while working in a supportive and dynamic environment.

Qualifications

• Solid customer service background and commitment to safety.
• Knowledge of safety and security in public settings.
• Ability to handle stressful situations positively.

Responsibilities

• Patrol and monitor library areas for safety and security.
• Create a welcoming environment for all library users.
• Write daily activity logs and incident reports.

Skills

Customer Service

Safety and Security Knowledge

Emergency Procedures

Problem Solving

De-escalation Techniques

Interpersonal Skills

Report Writing

Physical Fitness

Education

High School Diploma or GED

Tools

Email

Video Conferencing Software

Job description

Security Officer (40 hours/week) Gonzales Branch Library

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Security Officer (40 hours/week) Gonzales Branch Library

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About Our Job

The Denver Public Library (DPL) is a growing urban library system that serves the residents of the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces, and equitable policies & procedures.

About Our Job

The Denver Public Library (DPL) is a growing urban library system that serves the residents of the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces, and equitable policies & procedures.

For more information, go to denverlibrary.org. Find us on Facebook, Twitter, Instagram, YouTube and LinkedIn.

DPL is hiring a Branch Security Officer to patrol, monitor, and inspect all areas for any irregular or unauthorized activities or unsafe conditions and report all illegal activities to the authorities. In this position, you will be responsible for the safety and security of everyone on library property, including staff, collections, and customers. You will create a welcoming environment for the whole community in alignment with our library use policy. Daily duties include patrolling the entire building/parking lot throughout the day, opening the building and securing the building at closing, and writing daily activity logs. You will also work with the whole team creating positive experiences for library customers by greeting and building relationships with customers across all ages and backgrounds, shelving materials, maintaining the collection, and assisting with technology. You will foster relationships while equitably serving a diverse community seeking information, resources, and experiences.

You will address behaviors that violate our library use policy while using a trauma-informed approach and de-escalation techniques to ensure everyone’s safety. This position requires communication with the safety and security team at the Central Library, and includes writing incident and accident reports, completing safety-focused training, and fulfilling the expectations of our Safety Ambassador.

About Our Branch

The Rodolfo “Corky” Gonzales Branch Library is a very busy community library that provides services to the West Colfax neighborhood. We are located in a diverse area near many schools, parks and businesses. We average 450 visitors per day including many children and families during after school hours with a very active Teen Advisory Board (TAB).

About You

Our ideal candidate has:

• Solid customer service background and is committed to providing a safe and welcoming environment to everyone who uses the library.
• Knowledge of safety and security in a public setting.
• Knowledge of emergency procedures, safety hazards and how to delegate to a team.
• Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.
• Ability to thrive working in a diverse environment with constant public contact.
• Ability to creatively solve problems, and handle stressful situations in a positive manner, including situations involving trauma, mental illness, and substance abuse.
• Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers of all ages and backgrounds, coworkers and community.
• Skill in de-escalation and positive communication.
• Ability to complete concise and grammatically correct reports.
• Ability to pass a physical and mental fitness examination and a background check after the offer to hire has been made.
• Ability to successfully complete First Aid/CPR/AED, Narcan, Verbal De-escalation, and Defensive Tactics training.
• Ability to obtain an unarmed security guard license issued by the City and County of Denver.
• Experience with Trauma Informed Care or Mental Health First Aid preferred.
• A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.
• One year of experience working with security or loss prevention preferred
• Perform other related duties as assigned
• Ability to assist and support other library locations as needed
• Second language strongly preferred - Spanish, Arabic, Yiddish/Hebrew, Vietnamese
  
  
  

Minimum Qualifications:

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

Experience Requirement: One (1) year of experience working with security and safety issues, including reporting unauthorized activity or emergencies.

Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.

License/Certifications: By position, requires a valid Driver’s License at the time of application

We expect this position to be open until filled. Please submit a resume at your earliest convenience.

About Everything Else

Job Profile

LN1926 Security Officer I

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Library Hiring Range

$18.81 - $23.51

Starting Pay

Agency

Denver Public Library

Assessment Requirement

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Government Administration

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