Security Officer - 2nd Shift (Thursday-Monday, 4pm-12am)

Art Institute of Chicago; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

The Art Institute of Chicago is seeking a Security Officer to protect staff, patrons, and the museum’s collection. You will monitor access, respond to alarm events, assist with crowd control, and coordinate with DoPS during incidents.

Responsibilities include patrolling facilities, inspecting parcels, issuing keys, and providing information to visitors while upholding museum policies and safety procedures.

Qualifications

• High school diploma or GED required.
• Two years security or related experience.
• Strong customer service and interpersonal communication skills.
• Strong organizational and problem-solving skills; ability to articulate solutions and work effectively as part of a team.
• Ability to carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to work under pressure and take direction from DoPS management representatives in emergency situations.
• Must adapt to varying shift schedules, extended hours, and changing operational environments.
• Basic computer knowledge.

Responsibilities

• Controls access to the museum.
• Monitors visitors, staff, and contractors in all public and private areas of the museum, looking for unusual or suspicious actions.
• Demonstrates knowledge of the museum layout, including offices, restrooms, restaurants, galleries, and exhibit spaces.
• Works in control areas; inspects parcels, issues keys, manages visitors and contractors, answers radio traffic and telephones.
• Enforces policies, protects property, and helps prevent theft, damage to exhibits, or tampering.
• Operates fire and security systems; responds to alarms and documents incidents.
• Performs patrols of fire, security, and HVAC as directed.
• Tests security equipment as instructed.
• Provides courteous assistance and information to visitors and staff.

Skills

Customer service

Interpersonal communication

Organizational skills

Problem solving

Work under pressure

Instruction adherence

Basic computer knowledge

Education

High school diploma or GED

2 years security experience

Tools

Communication equipment

Job description

About The Art Institute Of Chicago

The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities. We are a place of gathering and learning, committed to fostering an inclusive understanding of human creativity.

About The Art Institute Of Chicago

The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities. We are a place of gathering and learning, committed to fostering an inclusive understanding of human creativity.

About The Department

The mission of the Department of Protection Service (DoPS) is to protect our staff, patrons, facility, and art. We operate a preventative security program, using a vast array of overt and covert tools, techniques, training, and technology. Collaboration with museum staff and external partners are the cornerstone of the department’s security mission

Position Summary

Observes, assists and controls Museum access to protect the collection by serving as a deterrent to acts of vandalism or violence, monitoring fire, safety and security systems, screening employees and visitors entering and exiting the facility, assisting in crowd control and patrolling premises. Provides general information to the public in a courteous manner.

Responsibilities

• Controls access to the museum.
• Monitors visitors, staff, and contractors in all public and private areas of the museum, particularly looking for unusual or suspicious actions.
• Demonstrates knowledge of the physical layout of the museum, including offices, restrooms, restaurants, galleries, and special exhibit spaces.
• Works regularly in all Control areas; inspects parcels, issues keys, manages visitors and contractors, answers radio traffic and telephones.
• Assists in enforcing policies and procedures and protecting property; observes and assists in preventing acts of theft, touching, handling, tampering, moving, or any action that might cause damage to exhibits or museum property.
• Has a working knowledge of fire and security systems and the ability to operate them. Responds to all fire and/or security alarms, determines whether they are false or actual, and takes appropriate action. Completes Incident Reports for each response.
• Performs shift fire, security, and HVAC patrols as directed per DoPS Policies and Procedures.
• Tests all security equipment as instructed.
• Provides courteous assistance to visitors and staff by responding to questions and furnishing appropriate information.
• Observes surroundings to detect any evidence of physical damage to the structure or works of art.
• Keeps the appropriate manager informed of any suspicious activities, smoke, fire, water leaks, faulty equipment, electrical failure, or injured persons in a timely fashion.
• Follows all instructions and adheres to all Policies and Procedures as presented in the DoPS Policy.
• Performs special assignments work such as training new Officers.
• Monitors AIC parking areas to detect and report suspicious vehicles; maintains parking spaces for authorized vehicles; keeps fire and handicap zones open and assists with bus arrivals and departures.
• Escorts or assists visitors, VIP dignitaries, or contractors as needed.
• Performs relief duties as necessary per DoPS policy.
• Performs special assignment work such as assisting with the training of new officers.
• Coordinates communication with supervisors and fellow officers during incidents or emergencies.
• Relays accurate information via radio or phone to appropriate personnel as directed.
• Works collaboratively with team members to ensure consistent enforcement of policies and safety procedures.
• May be required to work all shifts or overtime depending on operational needs (including 30–90 days on a different shift).
• Equipment used to perform the job: fire and security alarm systems; two-way radios and telephones; computer systems and software for incident reporting and communication; HVAC and access control panels; keys, key control systems, and surveillance monitors; and security inspection tools (e.g., flashlights, metal detectors, testing devices).

Qualifications

• High School diploma or GED required.
• Two years of security or related experience.
• Strong customer service and interpersonal communication skills.
• Strong organizational and problem-solving skills; ability to articulate solutions and work effectively as part of a team.
• Ability to carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to work under pressure and take direction from DoPS management representatives in emergency situations.
• Must adapt to varying shift schedules, extended hours, and changing operational environments.
• Basic computer knowledge.

Physical Requirements

• Seeing, hearing, speaking, and writing clearly to communicate, observe, and report incidents, and direct others.
• Must be physically fit to respond to alarms and emergencies.
• Must be physically able to stand and/or walk for over 67% of a shift.
• Must be physically able to climb straight ladders and steep stairs up to 33% of a shift.
• Must be able to bend, stoop, squat, and/or kneel as needed to perform duties.
• Must be able to lift and/or carry up to 50 pounds.
• Must be able to walk on ramps, climb, and move through narrow passageways.
• May work in confined or low-clearance spaces (e.g., areas with 49-inch doorways or narrow passageways).
• May be exposed to all climatic conditions when patrolling outside the museum.

Compensation & Benefits

• Hiring Range

• Benefits
• PTO Overview
• Job Classification:Non exempt
• Employment Category: Full time staff
• Grade Level: 4

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Equal Opportunity Statement

The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals compliant with federal and state laws. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at [e-mail].