Security Officer 1 - Nights

GBMC HealthCare; Baltimore (MD); On-site; USD 40,000 - 56,000; Full time

Job summary

GBMC HealthCare seeks a dedicated Security Officer to safeguard patients, visitors, staff and property across campus. The role emphasizes fast response to emergencies, adherence to policy, and professional interaction in challenging situations.

The position requires flexibility for unscheduled hours, strong communication, and the ability to operate security systems while maintaining a calm, respectful environment for all on site.

Qualifications

• Must be willing and able to work unscheduled hours based on the needs of the department.
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.
• Must be able to read, understand, implement and execute GBMC Security policies, procedures, practices.
• Must be able to complete and understand security training program requirements upon new hire onboarding and maintain throughout employment.
• Must be able to successfully utilize electronic dispatch system to generate calls for service and complete reports.

Responsibilities

• Ensure the facility is provided with high quality security services to protect people and property.
• Report safety concerns, security breaches and unusual circumstances both verbally and in writing.
• Build, improve and maintain effective relationships with patients, visitors and staff.
• Answer questions and assist patients, staff and visitors.
• Answer phones or greet patients, staff and visitors in a professional, welcoming manner.

Skills

Communication

De-escalation

Crisis intervention

Reporting

Public interaction

Attention to detail

Professional appearance

Policy understanding

Education

Maryland Security Guard license

CPR/RQI certification

EMTALA training

Security training completion

Tools

Radio system

CCTV

Access control system

Visitor management system

Job description

Under general supervision, but according to prescribed procedures. is responsible for the safety and protection of patients, visitors, staff, property, buildings and grounds.

Experience

Security, corrections, law enforcement, military or fire/EMS department experience is preferred

Skills

• Must be willing and able to work unscheduled hours based on the needs of the department
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
• Must be able to read, understand, implement and execute GBMC Security strategies as depicted in the GBMC Security policies, procedures, practices
• Must be able to complete and understand security training program requirements upon new hire onboarding and maintain throughout employment
• Must be able to successfully utilize electronic dispatch system to generate calls for service and complete reports
• Remain flexible to ever changing environments; adapt well to different situations
• Proficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff, patients, visitors and all others remain safe, calm and respected while onsite.
• Ability to maintain satisfactory attendance and punctuality standard
• Neat and professional appearance
• Candidates must be able to demonstrate their ability to understand verbal and written direction, maintain a professional demeanor and restraint at all times, which includes stressful situations.
• Strong interpersonal and communication skills are necessary to effectively deal with patients, visitors and staff
• Must be able to handle pressure of working with high volume public (constantly to occasionally depending on assignment)
• Immediately responds to emergencies to provide necessary assistance to employees and customers
• Ability to operate a variety of machines and equipment including automobiles, office equipment, radio, telephone, visitor management system, access control system, and CCTV
• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.

Licensures, Certifications

• Current State Driver’s License which must be maintained throughout employment.
• Successful completion of post-hire training course including CPR/RQI, Stop the Bleed and de-escalation within two weeks of employment. Must maintain RQI throughout employment.
• Possession of Maryland Security Guard license or must file for license within first 2 weeks of employment. Must obtain Security Guard license within first 90-days of employment.
• EMTALA training is required and must be successfully completed within the new hire probationary period prior to the employee working independently
• GBMC Workplace Violence Prevention Training is required and must be completed within the new hire period, prior to the employee working independently

Physical Requirements

• Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
• Climb stairs, ramps, or ladders occasionally during shift
• Bend/twist at waist/knees/neck to perform various duties
• Occasionally lift or carry up to 50 pounds
• Run as needed
• Constant use of upper body extremities to perform tasks which require reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
• Work in various environments including adverse outdoor conditions such as cold, rain or heat
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments

Working Conditions

• Work is performed inside and outside in all types of weather conditions on a regular basis, with intermittent exposure to unpleasant conditions such as noise, heat, dust, and disease
• At any given time, all on-duty personnel may be required to assist with violent disruptive crisis patients

Conditions of Employment

• Current State Driver’s License which must be maintained throughout employment
• Security Guard certification issued by the Maryland State Police that must be maintained throughout employment
• Security Guard training by an approved instructor from the Maryland Police and Correctional Training Commission for in-service training that must be maintained throughout employment
• As a condition of continued employment, employee must maintain current active status of all required competencies and certifications to include but not limited to CPR, EMTALA, Work Place Violence Prevention training
• These conditions of employment are mandatory for all Security Officer’s to work independently
• Security Officers are not permitted to work independently if these conditions of employment are not met

Principal Duties And Responsibilities

• Duties include those noted on the first page of job description summary
• Ensure the facility is provided with high quality security services to protect people and property
• Report safety concerns, security breaches and unusual circumstances both verbally and in writing
• Build, improve and maintain effective relationships with patients, visitors and staff
• Answer questions and assist patients, staff and visitors
• Answer phones or greet patients, staff, visitors / employees in a professional, welcoming manner

All Roles Must Demonstrate GBMC Values

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regular