Security Officer 1 - Nights

Boston Medical Center; Baltimore (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

GBMC HealthCare in Baltimore, MD is seeking a Security Officer to safeguard patients, staff, visitors and property. You will respond to emergencies, monitor access control and CCTV, and maintain professional interaction with all persons on site.

The role requires licensure, CPR/EMTALA-related training and the ability to work non-regular hours as needed, with a focus on de-escalation and safety. Join a team dedicated to high standards of care and security.

Qualifications

• Must possess effective written and oral communication and interpersonal skills.
• Ability to read, understand and apply security policies and procedures.
• Must maintain licensing, certifications and training on hire and throughout employment.

Responsibilities

• Ensure the facility is provided with high quality security services to protect people and property.
• Respond to emergencies and report safety concerns verbally and in writing.
• Greet and assist patients, visitors and staff in a professional manner.

Skills

Security experience

Communication skills

De-escalation techniques

Unscheduled hours availability

Emergency response

Education

Maryland Security Guard license

State Driver’s License

CPR certification

Tools

CCTV

Access control system

Radio communications

Visitor management system

Job description

Under general supervision, but according to prescribed procedures. is responsible for the safety and protection of patients, visitors, staff, property, buildings and grounds.ExperienceSecurity, corrections, law enforcement, military or fire/EMS department experience is preferredSkillsMust be willing and able to work unscheduled hours based on the needs of the departmentMust possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelinesMust be able to read, understand, implement and execute GBMC Security strategies as depicted in the GBMC Security policies, procedures, practicesMust be able to complete and understand security training program requirements upon new hire onboarding and maintain throughout employmentMust be able to successfully utilize electronic dispatch system to generate calls for service and complete reportsRemain flexible to ever changing environments; adapt well to different situationsProficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff, patients, visitors and all others remain safe, calm and respected while onsite.Ability to maintain satisfactory attendance and punctuality standardNeat and professional appearanceCandidates must be able to demonstrate their ability to understand verbal and written direction, maintain a professional demeanor and restraint at all times, which includes stressful situations.Strong interpersonal and communication skills are necessary to effectively deal with patients, visitors and staffMust be able to handle pressure of working with high volume public (constantly to occasionally depending on assignment)Immediately responds to emergencies to provide necessary assistance to employees and customersAbility to operate a variety of machines and equipment including automobiles, office equipment, radio, telephone, visitor management system, access control system, and CCTVContributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.Licensures, CertificationsCurrent State Driver’s License which must be maintained throughout employment.Successful completion of post-hire training course including CPR/RQI, Stop the Bleed and de-escalation within two weeks of employment. Must maintain RQI throughout employment.Possession of Maryland Security Guard license or must file for license within first 2 weeks of employment. Must obtain Security Guard license within first 90-days of employment.EMTALA training is required and must be successfully completed within the new hire probationary period prior to the employee working independentlyGBMC Workplace Violence Prevention Training is required and must be completed within the new hire period, prior to the employee working independentlyPhysical RequirementsStand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)Climb stairs, ramps, or ladders occasionally during shiftBend/twist at waist/knees/neck to perform various dutiesOccasionally lift or carry up to 50 poundsRun as neededConstant use of upper body extremities to perform tasks which require reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasksConstant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordinationWork in various environments including adverse outdoor conditions such as cold, rain or heatConstant mental alertness and attention to detail required while setting priorities and following up on assignmentsWorking ConditionsWork is performed inside and outside in all types of weather conditions on a regular basis, with intermittent exposure to unpleasant conditions such as noise, heat, dust, and diseaseAt any given time, all on-duty personnel may be required to assist with violent disruptive crisis patientsConditions of EmploymentCurrent State Driver’s License which must be maintained throughout employmentSecurity Guard certification issued by the Maryland State Police that must be maintained throughout employmentSecurity Guard training by an approved instructor from the Maryland Police and Correctional Training Commission for in-service training that must be maintained throughout employmentAs a condition of continued employment, employee must maintain current active status of all required competencies and certifications to include but not limited to CPR, EMTALA, Work Place Violence Prevention trainingThese conditions of employment are mandatory for all Security Officer’s to work independentlySecurity Officers are not permitted to work independently if these conditions of employment are not metPrincipal Duties and Responsibilities:Duties include those noted on the first page of job description summaryEnsure the facility is provided with high quality security services to protect people and propertyReport safety concerns, security breaches and unusual circumstances both verbally and in writingBuild, improve and maintain effective relationships with patients, visitors and staffAnswer questions and assist patients, staff and visitorsAnswer phones or greet patients, staff, visitors / employees in a professional, welcoming mannerAll roles must demonstrate GBMC Values:RespectI will treat everyone with courtesy. I will foster a healing environment.Treats others with fairness, kindness, and respect for personal dignity and privacyListens and responds appropriately to others’ needs, feelings, and capabilitiesExcellenceI will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.Meets and/or exceeds customer expectationsActively pursues learning and self-developmentPays attention to detail; follows throughAccountabilityI will be professional in the way I act, look and speak. I will take ownership to solve problems.Sets a positive, professional example for othersTakes ownership of problems and does what is needed to solve themAppropriately plans and utilizes required resources for various job dutiesReports to work regularly and on timeTeamworkI will be engaged and collaborative. I will keep people informed.Works cooperatively and collaboratively with others for the success of the teamAddresses and resolves conflict in a positive waySeeks out the ideas of others to reach the best solutionsAcknowledges and celebrates the contribution of othersEthical BehaviorI will always act with honesty and integrity. I will protect the patient.Demonstrates honesty, integrity and good judgmentRespects the cultural, psychosocial, and spiritual needs of patients/families/coworkersResultsI will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.Embraces change and improvement in the work environmentContinuously seeks to improve the quality of products/servicesDisplays flexibility in dealing with new situations or obstaclesAchieves results on time by focusing on priorities and manages time efficientlyPay Range$17.30 - $25.11Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.Equal Employment OpportunityGBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.