Security Officer

Memorial Home Services; Springfield (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Memorial Health is hiring Security Officers to protect patients, visitors, staff, and physicians across hospital facilities. Roles include night, day, and PRN shifts with on-site patrols, access control, and emergency response.

Candidates should have a high school diploma, BLS within 30 days, and a valid Illinois driver’s license. Prior security/military experience is preferred and excellent communication is essential.

Qualifications

• HS diploma or equivalent required.
• Strong communication and conflict-management skills.
• Ability to follow policy and maintain confidentiality.

Responsibilities

• Patrol buildings and grounds using fixed, walking, or vehicle patrols.
• Provide visible deterrence to crime and safety hazards.
• Intercede using de-escalation to diffuse volatile situations.
• Physically manage disruptive individuals as needed and report incidents.
• Assist with access control, parking, and escorts for visitors and staff.
• Respond to emergencies and alarms; cooperate with law enforcement.
• Prepare incident reports and document observations accurately.

Skills

Verbal communication

De-escalation

Confidentiality

Situational assessment

Written communication

Patrol procedures

Education

High School Diploma

Tools

MS Office

Job description

Are you passionate about protecting others and maintaining a safe environment? Memorial Health is hiring Security Officers to help ensure the safety and well-being of our patients, visitors, employees, and physicians. This is more than just a security role—it's an opportunity to make a real difference in your community every day.

Shift Schedule

• Night Shift: 9:30pm-6:00am (Mon-Fri, every other weekend)
• Day Shift: 9:00am - 9:00pm (Mon-Fri, 4 - 12 hour days per week and every other weekend coverage)
• PRN (As Needed): Perfect for professionals seeking a flexible or secondary role

Education

• High School Diploma, or the equivalency, is required.

Licensure/Certification/Registry

• Basic Life Support (BLS) Certification within 30 days of job placement is required.
• Must possess valid Illinois driver’s license and must be deemed as an acceptable driver in accordance with the MH Fleet Safety Policy. Five year MVR will be required). Must be able to operate automatic shift vehicle.

Experience

• Minimum 1 year experience in security, military or law enforcement is strongly preferred.

Other Knowledge/Skills/Abilities

• Skill in effectively communicating, verbally and in writing, with a diverse range of people including the proper handling of emotional situations and needs is required.
• Skill in using customer service and active listening techniques is required.
• Skill in applying de-escalation techniques is required.
• Ability to maintain a high level of confidentiality is required.
• Ability to assess and evaluate situations quickly and effectively is required.
• Ability to physically perform sustained foot patrols, prolonged standing, prolonged sitting, lifting patients, and restraining patients or prisoners as necessary is required.
• Ability to operate computer systems including Microsoft Office applications (Excel, Word, Power Point, and Outlook) is required.

Job Responsibilities

• Patrols buildings and grounds including fixed posts, walking patrols, or mobile patrols using company vehicle to travel around and between Memorial locations.
• Provides a visible deterrence to crime, prohibited activities, or suspicious activities.
• Intercedes in disputes between individuals by using verbal de-escalation techniques and skills to diffuse potentially violent patient, employee, or visitor situations.
• Physically manages combative, violent persons who criminally endanger staff, physicians, patients or visitors.
• Participates in property control procedures (accepts, records, stores, returns, or releases to authorized persons) for patient valuables, accounting details, and morgue details.
• Responds to emergency situations, emergency codes and alarms.
• Detains unauthorized individuals as defined by policy or state law, and releases them to the proper authorities.
• Assists air medical teams and transports airlifted patients between helipad and hospital.
• Controls parking and traffic flow and enforces parking regulations.
• Provides visitor and employee escorts as appropriate.
• Reports any conditions that might constitute a security or safety hazard.
• Provides access control to restricted spaces by locking and unlocking doors.
• Investigates and reports on any suspicious activity or persons.
• Obtains written or oral statements related to incidents on MH property.
• Prepares incident reports.
• Assists local law enforcement agencies during investigations or emergencies.